Desktop Support Technician

COMPANY :

TDK U.S.A. Corporation is the Regional Headquarters for the Americas of TDK Corporation, a global electronics company based in Japan, and publicly listed on the Tokyo Stock Exchange. TDK focuses on the demanding markets of information and communication technology, internet of things, and automotive, industrial and consumer electronics. TDK's comprehensive product portfolio features electronic components, sensors, power supplies, energy devices, and more. TDK has a network of design, manufacturing, and sales locations in Asia, Europe and the Americas, with global revenues of more than $12 billion. TDK employs more than 109,000 people worldwide, including more than 4,500 in North and South America.

JOB DESCRIPTION :

The Desktop Support Technician's role is to work closely with the Desktop Services team to set up and deploy laptops, write documentation, and resolve trouble tickets.

• Image new and existing laptops via the standard imaging technology
• Create new Helpdesk Solutions for end-users and IT
• Write Clear and concise documentation for new and existing procedures
• Set up cubicles for new hires and contractors
• Work Helpdesk Tickets, which include hardware, software, OS, and account problems
• Support End-User software, connectivity, and services
• Ensure the integrity and security of enterprise data on client computers, files, and during data transfer in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance
• Manage printers and scanners
• Manage end-user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance.
• Identify, troubleshoot, and resolve hardware and software problems on workstations. Escalate incidents, as necessary.
• Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and / or purchases.

QUALIFICATIONS :

The successful candidate for this position must be able to perform each essential function satisfactorily with or without reasonable accommodation. The qualifications and working conditions listed below are representative of those required for the position.

COMPENSATION & BENEFITS :

TDK U.S.A. offers a competitive salary and a comprehensive benefits package including medical, dental, 401(k), pension, life insurance, vacation, and 13 paid holidays.

The starting annual base pay for this role is between 55,000 and 68,000 USD for Uniondale. The actual base is dependent upon many factors, such as : training, transferable skills, work experience, business needs, market demands. The base pay range is subject to change and may be modified in the future.

TDK is an Equal Opportunity Employer