Service Coordinator

About the Organization

Envera Systems is a rapidly growing Florida-based software-enabled security company with strong financial backing, advanced proprietary technology and unique solutions, specializing in live monitored, access control and active video monitoring. Envera is dedicated to creating a supportive entrepreneurial work environment for its talented, hard-working, team-oriented employees. Ideal candidates will be highly motivated, with a positive attitude, passion for winning and commitment to excellence.

Description :

The Service Coordinator is responsible for managing the daily workload of work orders through planning and coordination of labor, parts and material, tools and equipment. We are looking for a talented and hardworking individual to become a key member of a cross functional team whose primary responsibility is to foster positive experiences for our existing customer base via prompt, efficient and courteous handling of all service calls and repair requests.

Responsibilities :

• Ensure timely and efficient scheduling of technician routes
• Create Work Orders for technicians based on phone calls from clients, internal and external emails and Salesforce Cases
• Review and close Work Orders in accordance with internal expectations and guidelines
• Field phone calls and emails in an efficient, professional and courteous manner; adhering to internal Operational Level Agreements
• Reconcile monthly inventory
• Review invoices for proper cost and labor allocations
• Order, fulfill and ship security credentials
• Develop, track and report departmental metrics
• Prepare quotes / proposals for major repair projects as appropriate
• Process / approve invoices from sub-contractors
• Serve on cross-departmental teams and committees as assigned
• Perform special projects and other duties as assigned
• Plan and schedule preventative maintenance and RMA (Return Merchandise Authorization) work based on volume and available resources
• Ensure technician End-of-Call reports are completed and submitted promptly. Provide follow-up with technicians as needed
• Coordinate equipment needs with the Warehouse Manager based on technician truck inventory

Qualifications :