Senior Support Engineer

A company is looking for a Senior Support Engineer to join their Global Customer Support team. Key Responsibilities Troubleshoot and resolve technical issues for customers across various environments Collaborate with Engineering to address complex problems and enhance product quality Participate in live incident resolution and support enterprise customers with critical systems Required Qualifications 7-10+ years of experience in technical support or systems engineering Deep proficiency with Linux; certification is a strong plus Solid understanding of distributed systems and high-availability environments Hands-on experience with NoSQL or similar database platforms Bachelor's degree in Computer Science, Engineering, or a related technical field