Community Manager (CA)

2 days ago Be among the first 25 applicants

Overview

At Apex, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.

Summary : At Apex Management Group, our motto is “People, Performance, Passion,” and we live that motto every day. By continually improving the service we offer our customers and providing our team with the resources they need, we have the power to create communities wherever we go. As an engaging, high-energy self-starter, the Community Manager embodies our motto through proactive leadership. With an emphasis on service, a Community Manager is organized and articulate and consistently puts the customer first. The Community Manager partners with multiple Boards of Directors to build longstanding relationships and assist in developing goals for each Homeowner’s Association, supporting Boards in deploying strategic plans to meet those goals. All major community projects and issues are managed by the Community Manager. The position requires industry expertise and knowledge of management practices, accounting, personnel practices, CC&Rs and Bylaws, procurement, contract relations, maintenance and safety practices. Prior management experience as a portfolio manager and CCAM®, CMCA®, or AMS® designations are highly desirable.

Essential Duties and Responsibilities

Assist multiple Boards of Directors in developing the overall operational strategy of their Association; implement the Boards’ goals; monitor and report status of implemented goals to the Boards.

Maintain client relationships with the Boards by serving as a liaison between the Boards and the management company.

Develop fiscal management policies and procedures that protect each assigned Association’s assets and help maintain property values, review financial reports, and adhere to budgets.

Oversee the bidding process for third party vendors.

Monitor homeowner assessment delinquencies and oversee collection efforts.

Prepare the annual budget by analyzing prior expenditures and assessing new expenditure needs.

Administer all legal issues and ensure adherence to policies, governing documents, and applicable laws.

Maintain communications with the Boards; create weekly / monthly reports and action item lists; maintain association records and files.

Prepare agendas and Board packages and attend Board meetings, including Executive Session and General Session meetings.

Knowledge, Skills and Experience

3+ years of experience in the industry, managing homeowners associations, city government, or related experience

Strong analytical, problem solving and creative thinking skills

Customer service-driven

Excellent, effective, and diplomatic verbal and written communication skills

Understanding of project management, budget management, and strategic goal development

Proficient in Microsoft Word, Excel, Outlook, and PowerPoint

CCAM® designation and / or CMCA® and AMS® designations desirable

Minimum Education

Two years’ prior front desk in residential / HOA / hotel setting experience preferred

Some higher education or vocational training specializing in the hospitality industry desired

Good geographic knowledge of the surrounding area

Availability

Regular business hours and after regular business hours, as necessary.

Language Skills

The individual must have strong written communication skills, and the ability to communicate effectively with employees and clients at all levels of the organization, both verbally and in writing.

License / Permits / Certifications Required

Valid Driver’s License and State mandated vehicle insurance.

Work Environment

The work environment is a typical office building. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Apex is proud to be an Equal Opportunity Employer that celebrates the diversity of our team. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected status. For individuals with disabilities who would like to request an accommodation such as an ASL interpreter, please contact Vy Nguyen at (949) 334-8166.

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