Customer Support Specialist

Customer Support Specialist

Our aerospace client is looking for Customer Support Specialists to join their team. This role involves analyzing supplier and customer data related to the ordering and delivery of spare parts, provisioning products, and associated services. Responsibilities include processing returned materials, responding to customer inquiries regarding spare parts requirements, and resolving delivery issues. This position also entails creating and tracking performance metrics, cultivating strong customer relationships, and developing a deep understanding of the customer's culture and business strategies.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

Skills and Requirements :

• 3+ years of work experience in Customer Support or Program Management in supply chain
• Experience with Systems Applications and Processing (SAP) / ERP system
• Strong Microsoft Office / Excel - VlookUps and Pivot Tables
• Ability to work in a fast-paced environment managing multiple priorities
• Strong verbal and written communication
• Aerospace industry experience
• Data analytics experience