Analyst, Business Controls Cash

JOB DESCRIPTION

Summary :

The Cash Business Controls / Quality Assurance Analyst performs various analyses / loan reviews with regards to adherence to requirements, results of audits, and efficiencies in processes. This role is vital to the infrastructure of the Cash Management department.

Essential Job Duties and Responsibilities :

Conducts loan level audits to ensure posting accuracy, reviews completion of daily control reports and meeting all regulatory and policy / process requirements.

Monitors trends of audit results to ensure proper escalation to management, when applicable.

Ensure Cash QA Plan / report document is maintained and in accordance with requirements.

Performs extensive research of cash regulatory requirements for Cash QA review to ensure audits are appropriate and effective.

Develops, maintains, edits, and tracks changes in procedures and job aids to provide the department with information for continuous quality improvement.

Subject Matter expert and attendee for escalated meetings where Cash Management representation is required. Report to Cash Management Leadership where applicable.

Perform ad-hoc reviews as assigned by the Supervisor / Manager / Director / VP

Initial point of contact for complaint review. Provide assessment of issues, maintain records and correspondence relative to complaint(s). Provide recommendations for coaching plans where applicable.

Work closely with other team members and interact with department owners and operational managers to ensure efficiency in the QA review process.

Maintains accountability / governance for existing exception reports and any additions.

Comply with all company policies and procedures.

Maintain regular and punctual attendance.

Other Job Duties and Responsibilities :

Performs other related duties as assigned.

Supervisory Responsibilities :

This position is an individual contributor.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Intermediate Excel knowledge and ability to manipulate data

Sagent, LoanServ experience, a plus– Preferred

Banking software experience – Preferred

Education and / or Experience :

High School Graduate / GED

Vocational / Technical School / Diploma Program : Preferred

Associate Degree : Preferred

Bachelor’s Degree : Preferred

2-4 years related work experience

Certificates, Licenses, Registrations :

None Required

Work Complexity :

Problems and issues faced are general, and require interpretation and some analysis of company policies and procedures to understand and resolve

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and / or move up to 25 pounds.

Equal Employment Opportunity :

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act :

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities :

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.