Community Manager

Description

We’re building a new customer community to serve as the hub for connection, knowledge-sharing, and peer-to-peer engagement. As our Community Manager, you’ll own the day-to-day operations and growth of this community from the ground up – including migration to a new platform, designing the community structure, and activating members through meaningful content and engagement programs.

This is a hands-on role for someone who thrives at the intersection of technology, operations, and relationship-building. You’ll ensure the community not only runs smoothly but also delivers real value to our customers – turning them into engaged contributors, advocates, and loyalists.

About The Role

Own the Community Platform : Lead the migration and build-out of our new community tool, working with vendors and internal teams to configure, test, and launch

Design & Structure the Community : Define categories, groups, permissions, and workflows to make the community easy to navigate and engaging

Drive Member Engagement : Develop and manage programs that spark participation (discussion prompts, challenges, AMAs, spotlight features, etc.)

Partner on Content Strategy : Work with CS, Marketing, Education, and Product to source and publish valuable content tailored to our professional user base

Manage Daily Operations : Moderate discussions, support members, enforce guidelines, and ensure a safe and positive environment

Measure & Report Impact : Track KPIs (growth, engagement, contributions, satisfaction) and share insights with the broader Loyalty team

Requirements

2–4 years of experience in Community Management (ideally in SaaS or B2B professional communities)

Hands-on experience launching or migrating community platforms (e.g., Higher Logic, Khoros, Insided, Discourse, or similar)

Strong understanding of what motivates professional communities – how to design engagement programs and sustain participation

Excellent communication skills – both in writing and in facilitating member interactions

Highly organized, detail-oriented, and comfortable juggling technical and human-facing work

Collaborative mindset – able to partner across CS, Marketing, and Product to amplify community impact

What Monday.com Can Offer You

Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefits package, bonus potential, and eligibility to take part in the company equity incentive program

An amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!

Monthly stipends for food, wellness, and commuter / remote work

Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills

Award-winning work environment – named a “Best Place to Work” by BuiltIn as well as “Great Place To Work” certified

We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding

A global work environment with employees in Tel Aviv, New York, San Francisco, Denver, London, Kiev, Sydney, São Paulo, and Tokyo

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal-opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

For New York City-based hires only : Compensation Range : $95,000-$110,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and / or earn a discretionary bonus and / or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.

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