Talent.com
MSP Level 2 Technician
MSP Level 2 TechnicianTeamLogic IT • Charleston, South Carolina, USA
MSP Level 2 Technician

MSP Level 2 Technician

TeamLogic IT • Charleston, South Carolina, USA
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Benefits :

  • Competitive salary
  • Flexible schedule
  • Free food & snacks
  • Free uniforms
  • Health insurance
  • Profit sharing
  • Training & development
  • Wellness resources

Summary :

We are seeking an experienced and dedicated Managed IT Services (MSP) Level 2 Technician to join our dynamic IT team. This role is pivotal in providing exceptional technical support and solutions to small to medium-sized businesses. The ideal candidate will exhibit a strong technical acumen excellent customer service skills and the ability to troubleshoot and resolve complex IT issues efficiently.

Responsibilities :

  • Technical Support and Troubleshooting : Provide advanced technical support to clients including installing configuring and maintaining hardware and software.
  • Incident Management : Respond to and resolve escalated support tickets promptly ensuring minimal downtime for clients.
  • Network Administration : Manage and maintain client networks including routers switches firewalls and wireless access points.
  • Security Management : Implement and manage security solutions conduct regular security audits and address potential vulnerabilities.
  • Backup and Disaster Recovery : Ensure client data is backed up regularly and develop disaster recovery plans to safeguard against data loss.
  • Client Communication : Maintain clear and professional communication with clients providing updates and ensuring client satisfaction.
  • Documentation : Create and maintain detailed documentation of client systems configurations and support activities.
  • Project Implementation : Assist in the planning and execution of IT projects ensuring they are completed on time and within budget.
  • Training and Mentoring : Provide guidance and training to Level 1 Technicians fostering a collaborative team environment.
  • Emergency Support : Provide on-call support for critical issues including after-hours and weekend support as needed. Respond to emergencies promptly and take appropriate actions to minimize downtime and data loss.
  • Knowledge Skills & Qualifications :

  • Experience & Education : Minimum of 3-5 years in an MSP or similar IT support role; a degree in IT Computer Science or related field is preferred. Relevant certifications (e.g. CompTIA A Network Microsoft Certified Professional) are highly desirable.
  • Technical Proficiency : Strong knowledge of Windows and Mac operating systems Microsoft Office 365 Active Directory and virtualization technologies such as VMware and Hyper-V.
  • Remote Monitoring & Ticketing Systems : Experience with RMM tools like NinjaRMM and ticketing systems such as Autotask PSA ServiceNow or Zendesk.
  • Networking Expertise : In-depth understanding of networking protocols IP addressing DNS DHCP VPNs VLANs and Wi-Fi technologies.
  • Security Knowledge : Familiarity with firewalls antivirus solutions and industry best practices for cybersecurity.
  • Problem-Solving & Analytical Thinking : Strong ability to diagnose and resolve complex technical issues efficiently.
  • Communication & Customer Service : Excellent verbal and written communication skills with a customer-focused approach to delivering high-quality service and building strong client relationships.
  • Time Management & Collaboration : Ability to manage multiple priorities in a fast-paced environment while working both independently and as part of a team.
  • Preferred Additional Qualifications

  • Cloud Services : Experience with cloud platforms such as AWS Azure or Google Cloud.
  • Automation : Familiarity with scripting and automation tools (e.g. PowerShell Bash) to streamline processes.
  • Monitoring Tools : Knowledge of network and system monitoring tools (e.g. SolarWinds Nanja Auvik etc.).
  • Documentation Tools : Proficiency in using documentation tools and platforms (e.g. Hudu Ninja Documentation IT Glue SharePoint).
  • Work Environment

    This role requires the ability to work both onsite and remotely depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid drivers license. Flexibility in working hours including evenings and weekends may be required to accommodate client emergencies or project deadlines.

  • Fast-paced and dynamic environment with a focus on delivering high-quality IT support to SMB clients.
  • Collaborative and supportive team culture.
  • Benefits :

  • Competitive salary and performance-based bonuses
  • Comprehensive health dental and vision insurance
  • Retirement savings plan with company match
  • Paid time off and holidays
  • Professional development and certification reimbursement
  • Opportunities for career advancement
  • Company Overview

    We offer a dynamic and supportive work environment where your contributions are valued and your professional growth is encouraged. At TeamLogic IT youll have the opportunity to work on diverse and challenging projects enhance your technical skills and make a meaningful impact on our clients businesses. If you have a strong IT background a problem-solving mindset and a passion for innovation youll thrive in our fast-paced ever-evolving industry. Our team is driven by a commitment to expanding boundaries leveraging expertise and delivering smart solutions. As part of a local office youll also benefit from the collaboration and support of a vast network of technicians across North America.

    Compensation : $18.82 - $28.00 per hour

    Our growth isnt measured in numbers its an investment in aligning with the best talent.

    If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fast-paced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

    Were Committed to a People First Culture

    Our philosophy is to support small- and medium-sized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.

    Required Experience :

    IC

    Key Skills

    Cluster,IT,B2C,Key Account,AutoCAD Drafting

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Hourly Salary Salary : 18 - 28

    serp_jobs.job_alerts.create_a_job

    Msp Level Technician • Charleston, South Carolina, USA

    Job_description.internal_linking.related_jobs
    Logistics Technician

    Logistics Technician

    Oceaneering International, Inc. • North Charleston, SC, United States
    serp_jobs.job_card.full_time
    Oceaneering Technologies (OTECH) develops, manufactures, and operates customized marine systems, shipboard equipment, subsea vehicles, and engineered solutions for commercial and U.Oceaneering Aero...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Electrophysiology Technician - $2,444 per week

    Travel Electrophysiology Technician - $2,444 per week

    Nationwide Therapy Group • Charleston, SC, United States
    serp_jobs.job_card.full_time
    Nationwide Therapy Group is seeking a travel Electrophysiology Technician for a travel job in Charleston, South Carolina. Job Description & Requirements.About Nationwide Therapy Group.NTG is a proud...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Bearing Technician

    Bearing Technician

    SKF • Ladson, SC, United States
    serp_jobs.job_card.full_time
    SKF has been making the world spin since 1907!.SKF is an industry-leading manufacturer dedicated to a culture of belonging, where our people flourish in an equitable environment that promotes leade...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel MRI Technician Nights Charleston SC

    Travel MRI Technician Nights Charleston SC

    Vibra Travels • Charleston, SC, United States
    serp_jobs.job_card.full_time
    Unlike working for agency after agency, with our travel program, you get to work for a company : .Work with 1 recruiter from start to finish and assignment to assignment. Local and Non-local positions...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Field Service Technician

    Field Service Technician

    Mazak Corporation • Charleston, SC, United States
    serp_jobs.job_card.full_time
    Install and repair machines and accessories at customer site.Provide Technical information on operation or repair of machines and accessories. Essential duties include, but not limited to the follow...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel Electrophysiology Technician

    Travel Electrophysiology Technician

    Health Advocates Network - Allied • Charleston, SC, US
    serp_jobs.job_card.full_time
    Health Advocates Network - Allied is seeking a travel Electrophysiology Technician for a travel job in Charleston, South Carolina. Job Description & Requirements.HANStaff Allied Job ID #491112.P...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel EP Tech / EP Lab Tech - $1,971 to $2,266 per week in Charleston, SC

    Travel EP Tech / EP Lab Tech - $1,971 to $2,266 per week in Charleston, SC

    AlliedTravelNetwork • North Charleston, South Carolina, US
    serp_jobs.job_card.full_time
    AlliedTravelNetwork is working with Fusion Medical Staffing to find a qualified Electrophysiology Tech in Charleston, South Carolina, 29407!. Facility in Charleston, South Carolina.Fusion Medical St...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    ENGINEERING TECHNICIAN 4

    ENGINEERING TECHNICIAN 4

    HII • Goose Creek, SC, US
    serp_jobs.job_card.full_time
    Goose Creek, South Carolina, United States.Entity : Newport News Shipbuilding.US Citizenship Required for this Position : Yes. Relocation : No relocation assistance available.Virtual / Telework Opportuni...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Electronics Technician III Team Lead

    Electronics Technician III Team Lead

    Scientific Research Corporation • North Charleston, South Carolina, USA
    serp_jobs.job_card.full_time +1
    SRC is seeking a highly motivated and experienced Electronics Technician Team Lead to manage the Automated Surface Observing System (ASOS) Service Life Extension Program (SLEP).Leading a team of te...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel X-Ray Technician - $1677 / Week

    Travel X-Ray Technician - $1677 / Week

    LRS Healthcare - Allied • Charleston, SC, US
    serp_jobs.job_card.full_time
    LRS Healthcare - Allied is seeking an experienced X-Ray Technician for an exciting Travel Allied job in Charleston, SC.Shift : Inquire Start Date : 12 / 08 / 2025 Duration : 13 weeks Pay : $1677 / Week.Rea...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Crawlspace Medic Lead Technician

    Crawlspace Medic Lead Technician

    Home Brands Inc. • Charleston, SC, United States
    serp_jobs.job_card.full_time
    Job Duties : is to represent the Crawlspace Medic brand well to customers and lead teams in the field.Crawlspace Medic does residential repairs under homes to include replacement of damaged beams, j...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Nuclear Medicine Tech - $2,265 to $2,511 per week in Charleston, SC

    Travel Nuclear Medicine Tech - $2,265 to $2,511 per week in Charleston, SC

    LRS Healthcare • North Charleston, South Carolina, US
    serp_jobs.job_card.full_time
    Ready to start your next travel adventure? LRS Healthcare offers a full benefits package, 24 / 7 support, and a responsive, traveler-first culture. What are you waiting for? Apply today!.Valid license...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Nuclear Medicine Tech - $2,141 to $2,461 per week in Charleston, SC

    Travel Nuclear Medicine Tech - $2,141 to $2,461 per week in Charleston, SC

    Fusion Medical Staffing • North Charleston, South Carolina, US
    serp_jobs.job_card.full_time
    Facility in Charleston, South Carolina.Fusion Medical Staffing is seeking a skilled Nuclear Medicine Tech for a 13-week travel assignment in Charleston, South Carolina. As a member of our team, you'...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Remote Nuclear Technicians - AI Trainer ($100-$200 per hour)

    Remote Nuclear Technicians - AI Trainer ($100-$200 per hour)

    Mercor • Goose Creek, South Carolina, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Mercor is recruiting • •Nuclear Technicians • • as independent contractors working on a research project • •for one of the world’s top AI companies. This project involves using your professional experie...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Medical Laboratory Technician (MLT) in Greenville, SC

    Travel Medical Laboratory Technician (MLT) in Greenville, SC

    AlliedTravelCareers • North Charleston, South Carolina, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Aequor to find a qualified Medical Lab Technician in Greenville, South Carolina, 29605!. With Aequor, you can enjoy the freedom to advance your career and travel ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Emergency Medical Technician - Paramedic

    Emergency Medical Technician - Paramedic

    Lehigh Valley Hospital • Hanahan, SC, United States
    serp_jobs.job_card.full_time
    Join a team dedicated to excellence in healthcare.Lehigh Valley Health Network (LVHN) is proud to feature nearly 23,000 employees in our diverse and talented workforce. Be a part of a healthcare org...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel EP Tech / EP Lab Tech - $2,211 per week in Charleston, SC

    Travel EP Tech / EP Lab Tech - $2,211 per week in Charleston, SC

    Triage Staffing LLC • North Charleston, South Carolina, US
    serp_jobs.job_card.full_time
    Travel Radiology : EP Tech Charleston.Shift Details : 8H Days (8 : 00 AM-4 : 30 PM).Length : 13 WEEKS 13 weeks.Apply for specific facility details.serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Emergency Medical Technician (EMT) - RSF Primary Care Rivers

    Emergency Medical Technician (EMT) - RSF Primary Care Rivers

    Roper St. Francis • North Charleston, SC, United States
    serp_jobs.job_card.full_time
    Thank you for considering a career at Roper St.Days / Evenings (United States of America).This is a one day per week position with variable day / afternoon / evening shifts based on schedule needs.Workin...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted