Warranty Service Manager

David Weekley Homes is seeking a Warranty Service Manager to join our Charlotte team focusing on communities on the south side of Charlotte. This position requires someone who is a self-starter able to work independently as well as work closely with customers builders and sub-contractors in a fast-paced environment while achieving high levels of customer satisfaction.

Warranty Service Managers (WSMs) resolve warranty calls made by David Weekley homeowners by visiting the home to inspect the issue determine if its eligible under warranty and work with customers and subcontractors to resolve the issue quickly.  WSMs are responsible for warranty resolution in multiple communities to which they are assigned and work primarily from their vehicle and in or around customers homes.

Job Responsibilities :

• Coordinate and schedule all other repairs with contractors and customers
• Follow up inspect and ensure completion of all repairs
• Hold contractors accountable for results
• Instruct customers on how to maintain their homes as well as communicate what items are not warrantable
• Manage your budget
• Performing minor repairs
• Handle multiple tasks as well as projects within designated timeframes
• The ability to say no and overcome objections in a professional manner
• Responsible for achieving high levels of customer satisfaction

Qualifications :

Additional Information :

What We Offer :

Come build your future with our winning team recognized by Fortune Magazine as one of the 100 Best Companies to Work For 19 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America.

We offer an excellent benefits package that includes :

David Weekley Homes is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.

Note to Job Seekers : No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match or if further information is needed.

Remote Work : No

Employment Type : Full-time

Key Skills

Fiscal Management,Flooring Installation,Customer Service,Algebra,Computer Skills,Construction Experience,Dealership Experience,Conflict Management,Computer Literacy,Customer relationship management,Geometry,QA / QC

Experience : years

Vacancy : 1