Sr Engineer - IT Deployment
At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it's our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need saving them money along the way.
Low Fares Done Right is our mission and we strive to bring it to life every day. Our 'Done Right' promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we're not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.
At Frontier, we like to think we're creating something very special for our team members. Work is why we're here, but the perks are nice too :
- Flight benefits for you and your family to fly on Frontier Airlines
- Buddy passes for your friends so they can experience what makes us so great
- Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages
- Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors
- Enjoy a 'Dress for your Day' business casual environment
- Flexible work schedules that support work / life balance
- Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation / sick time and medical / dental / vision insurance that begins the 1st of the month following your hire date.
- We play our part to make a difference. The HOPE League, Frontier Airlines' non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship
Frontier Airlines is a leading ultra-low cost carrier headquartered in Denver, Colorado. With a mission to deliver Low Fares Done Right, the company provides affordable, convenient and accessible air travel throughout the U.S., Caribbean, Mexico and Latin America. Frontier's highly fuel-efficient, all-Airbus fleet is among the youngest and most modern of any carrier within the U.S. That, combined with the airline's many weight-saving initiatives and focus on operational efficiencies, makes Frontier America's Greenest Airline.
Each Frontier Airlines plane tail features a special animal with a unique name and backstory. Many of the featured species are endangered or threatened, part of the airline's commitment to underscore and raise awareness for their plight. Frontier serves approximately 100 destinations throughout North America and operates 500-plus daily flights, on average. The airline employs more than 7,000 team members and has crew bases in more than a dozen U.S. cities. Frontier Airlines., Inc., is a subsidiary of Frontier Group Holdings, Inc. (NASDAQ : ULCC).The Deployment & New Technology Senior Engineer is responsible for ensuring the successful delivery of IT infrastructure services at Frontier Airlines' newly opened airports. This role involves managing business projects, coordinating various resourcesincluding Operational IT staff, airport personnel, contractors, and business unitsand ensuring seamless technology deployments.
The Deployment & New Technology Engineer will deploy and support computer systems, network hardware, and operating systems while troubleshooting complex deployment challenges. This position requires direct interaction with airline and airport management and vendors to facilitate smooth technological rollouts.
Essential Functions
Oversee and monitor SLA compliance for deployment activities.Enforce IT standards to ensure consistency and regulatory compliance.Suggest process improvements to enhance efficiency and service levels.Mentor and guide junior staff and operational IT support.Maintain vendor relationships and oversee third-party services related to IT deployments.Excellent problem-solving skills with the ability to troubleshoot complex technical issues effectively.Coordinate and support IT deployment initiatives to ensure projects are delivered on time, within budget, and to quality standards.Proactively identify and address work that enhances the overall IT environment.Own and be accountable for the overall delivery of IT services at airports and other locations.Assist in technical investigations, root cause analysis, and process reviews to resolve IT-related deployment issues.Coordinate repairs or replacement of defective IT equipment.Coordinate large-scale, complex IT projects, including :Opening new airport locationsDetermining hardware requirementsDeveloping Cable plansAssist with scope changes with business unit leadershipEnsure proper documentation of all deployment activities, including network configurations, hardware inventory, troubleshooting steps, and procedural guidelines.Develop and maintain comprehensive documentation for IT deployments, ensuring consistency in processes and ease of knowledge transfer.Create and update deployment runbooks, checklists, and best practice guides to support future implementations.Work with the Station Support team on MAC projects (Moves, Adds, Changes) and provide ongoing support for Frontier station needs.Support Station Support operations when not engaged in deployments.Other Functions
Track and resolve open issues via phone, email, or ticketing system.Collaborate with Systems Engineering to ensure new station equipment is reporting correctly.Train and guide Helpdesk and Operational IT teams on new processes.Provide IT operational support as needed.Other Responsibilities as requiredQualifications
Bachelor's degree in Computer Science, Engineering, or equivalent experience.Microsoft Certified Professional (MCP) or equivalent experience.7+ years' experience in airport or airline IT operations.5+ years' experience in understanding airline operations.5+ years' experience supporting MS Windows, networked printers, and PC hardware / software.IT Project Management experience (preferred).Advanced knowledge of LAN, WAN, fiber, wireless, and cellular technologies.Understanding of infrastructure technologies, including Cisco Routers, Switches, Load Balancers, and Firewalls.Knowledge of network cabling, optic types, and test equipment, such as VFL, power meter, and OTDR.Experience with IT operations tools and technologies, such as ITSM, monitoring systems, and incident management platforms.Strong understanding of deployment processes and methodologies.Experience with IT help desk ticketing systems.Good analytical skills and issue prioritization.Excellent documentation skills.Demonstrates thoroughness and attention to detail.Knowledge, Skills and Abilities
Strong technical aptitude and willingness to learn new technologies.Experience with incident management tracking systems.Ability to create detailed, user-friendly documentation for IT processes, configurations, and troubleshooting.Proven ability to foster teamwork and collaboration.Self-motivated with the ability to work independently.Adaptability to new, changing, or dynamic environments.Strong organizational and time management skills.Excellent interpersonal and communication skills.Bilingual proficiency (preferred).Ability to implement procedures.Ability to adapt to a rapidly changing environment.Ability to work under pressure.Equipment Operated
Standard office equipment, including PC, copier, fax machine, printerUse of company trucks / vans and rental vehicles (clean driving record required).Work Environment
24 / 7 airline operation must be willing to be on-call, including nights, weekends, and holidays.