Analyst, Contract Operations (hybrid)

Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

The role provides the flexibility to work on site 4 days and work remotely Friday on a weekly basis.

Responsibilities :

Lead and resolve high volumes of internal and external inquiries using automation tools, while effectively communicating pricing eligibility and facilitating resolution calls with partners to address requests promptly.

Lead the complex process of GPO Group Transitions by collaborating with membership teams, ensuring proper roster alignment, managing account additions / removals across multiple ERP platforms (SAP Vistex, JDE), and preparing comprehensive dealer notifications.

Maintain centralized documentation of membership pricing exceptions in contracting playbooks, keep training procedures current, and drive implementation of solutions that improve accuracy, timeliness, and efficiency in contract management processes.

Work effectively with distributor partners on contract loading processes (including EDI 845 onboarding), collaborate with business partners on continuous improvement initiatives, and provide subject matter expertise when working with IT teams on system requirements.

Maintain accountability for key performance indicators (KPIs) and service level agreements (SLAs), support SOX control audits with timely documentation, and actively create opportunities to enhance the overall customer experience.

Minimum Requirements :

BA / BS preferred; equivalent experience will be considered in lieu of a bachelor's degree

Demonstrates a growth mindset to see opportunities for continuous improvement to drive value.

Effectively builds and maintains strong cross-functional business partner relationships.

Proficient Excel skills with the ability to manipulate large data to draw insights, use Data Mining tools (SAP BI, Power BI, QlikView)

Analytical problem solver with business insight.

Preferred Requirements :

Strong communication skills.

General understanding of end-to-end commercial contract operations processes preferred

SAP, Vistex, & JDE ERP knowledge preferred

1-3 years’ experience in commercial contract operations and / or related areas preferred

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and / or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health.