Business Development Center Representative

Job Description

Job Description

POSITION SUMMARY :

As a Business Development Representative (BDR) at Covert Buick GMC, you’ll serve as the essential link between our dealership and prospective customers. Your role is to build trust, answer product and purchasing questions, and schedule appointments that lead to exciting vehicle-buying experiences. You'll be the first impression of our brand—welcoming, knowledgeable, and responsive.

WHAT WE OFFER :

Competitive Pay Plan (Hourly + Performance Bonuses)

Health, Dental & Vision Insurance

Paid Time Off (PTO) & Sick Leave

401(K) Retirement Plan

Career Growth Opportunities

Supportive, team-oriented work culture

KEY RESPONSIBILITIES :

Respond to inbound leads and inquiries via phone, email, and text

Make proactive outbound calls to follow up on leads and schedule appointments

Qualify prospective customers and connect them with the appropriate sales team member

Provide accurate, engaging information about vehicle availability, features, and promotions

Ensure all customer interactions are logged and updated in the CRM

Maintain professionalism and strong communication in all customer touch points

Stay informed about current inventory and dealership processes

Collaborate with the sales team to ensure seamless customer experience

Consistently meet or exceed monthly appointment-setting goals

QUALIFICATIONS :

Excellent verbal and written communication skills

Friendly, polished, and professional phone presence

Basic computer proficiency; experience with Microsoft Office and CRM platforms preferred

Strong time management and multitasking abilities

High level of organization and attention to detail

Valid driver’s license and clean driving record

Previous customer service, sales, or automotive experience is a plus!

ABOUT COVERT AUTO GROUP :

For over 100 years, Covert Auto Group has proudly served the Austin and Central Texas communities. We’re known for our dedication to customer satisfaction, our legacy of excellence, and our commitment to innovation in the automotive space. Our people are our greatest asset—and we're excited to welcome the next valuable member of our team.

Covert Auto Group is an equal opportunity employer committed to creating a diverse and inclusive workplace. We do not tolerate discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.