IT Support Tech

Description

Under the guidance of the Executive Director for Facilities Management, this position will provide technical expertise and support for applications used within the department, including the work order, access control, video surveillance and related solutions. Position will recommend optimum software configurations, and provide technical guidance with regard to proper data processing methods, performance standards, and security measures. This position will also provide technical assistance by monitoring the Universitys fire alarm and HVAC building automation systems.

Examples of Duties

70% I. Provide technical expertise related to SIU Facilities Management systems :

• Manage all aspects of the Facilities work order system. Communicate with vendor consultant regarding updates and maintenance to the Facilities work order systemUpdate configurations within the Facilities work order system, including workflows, status categories, work types in order to facilitate appropriate flow of work order requestsWork with Facilities leadership and outside departmental contacts to make updates to the Facilities work order system as necessary to capture all necessary data based on the request and to ensure ease of use for all end users.Assist vendor in making system updates and testing new / revised functionality within the system as revisions become available.
• Manage tasks in coordination with vendor regarding update / installation of CCTV cameras and monitor / update the Facilities security system accordingly.Retrieve video as requested by HR, Compliance and / or other members of leadership, ensuring the strictest confidentiality. These requests could lead to disciplinary action of SIUSOM employees and staff that violate institutional policy and procedures resulting from information gathered.Work with the vendor to troubleshoot and resolve issues regarding all aspects of video security mechanisms.Coordinate and supervise contracted work dealing with CCTV system devices and system controlsCoordinate server and network activities / troubleshooting with Information Technology staff as needed.
• Manage Facilities security access system to include monitoring, providing access, troubleshooting and resolving issues for all levels of University and non-university staff to ensure the system is functioning as expected.Provide access cards to staff, faculty, students, contractors and other non-university personnel to allow them access to University facilities to perform work and other campus related services as requested through the Facilities work order system.Work with partner organizations (SMH, SJH, SCI) to provide joint access to all necessary locations on and off campus.Work with University personnel after work hours regarding access credential issues based on requests received via the Facilities work order system, HR or member(s) of senior leadership.Coordinate and supervise contracted work dealing with electronic access control and / or key accessible doors and hardware.Coordinate server and network activities / troubleshooting with Information Technology staff as needed
• Assist with monitoring the Universities mechanical, electrical, and fire alarm systems and coordinate the response of maintenance and emergency service personnel when notified of abnormal conditions.

20% II. Provide analytical support to department leadership related to SIU systems :

10% III. Provide administrative support to the department as well as University staff regarding the use of SIU systems :

Qualifications

Minimum Acceptable Qualifications

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

Desirable Qualifications

Supplemental Information

If you require assistance, please contact the Office of Human Resources at or call 217-545-0223 Monday through Friday, 8 : 00am-4 : 30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education,  patient care,  research and service to the community.

The SIU School of Medicine Annual Security Report is available online at . This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the

"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."

Southern Illinois University School of Medicine is an Affirmative Action / Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.

Pre-employment background screenings required.