Job Description
Job Overview :
Hussey Gay Bell is seeking a Front Desk Receptionist that serves as the first point of contact for clients, visitors, and employees at a professional services firm. This role is essential to creating a welcoming and efficient environment while ensuring smooth daily operations. The receptionist is responsible for managing phone calls, greeting clients, handling some administrative duties.
Key Responsibilities :
Client and Visitor Interaction :
- Greet clients, visitors, and guests in a professional and courteous manner.
- Direct visitors to appropriate personnel or meeting rooms.
- Ensure visitor check-in procedures are followed and maintain security protocols.
Communication and Phone Management :
Answer, screen, and route incoming phone calls.Take and deliver accurate messages in a timely manner.Handle client inquiries and requests, directing them to the appropriate staff when necessary.Administrative Support :
Manage the front desk area, keeping it organized and welcoming.Handle incoming and outgoing mail, packages, and deliveries.Schedule appointments, meetings, and conference room bookings.Operational Assistance :
Support other departments with administrative and operational tasks as required.Assist with setting up meetings, including coordinating materials and refreshments.Skills and Qualifications :
Education : High school diploma or equivalent; some college or administrative training preferred.Experience : 1-3 years of experience in an administrative or customer service role, preferably in a professional services setting.Communication : Excellent verbal and written communication skills, with a professional and approachable demeanor.Organizational Skills : Strong organizational abilities with attention to detail.Technical Skills : Proficient in MS Office Suite (Word, Excel, Outlook, etc.) and other office technologies.Customer Service : Ability to manage multiple tasks while maintaining a positive and professional attitude.Interpersonal Skills : Ability to interact professionally with clients, visitors, and staff at all levels.Problem-Solving : Ability to resolve issues effectively and independently when required.