Concierge Supervisor

Job Summary :

The Concierge Supervisor is responsible for managing the concierge team, ensuring that all front desk and guest services are performed in a courteous and professional manner. This role plays a key part in delivering outstanding customer service to residents, their families, and visitors. The Concierge Supervisor also serves as the primary point of contact for residents' inquiries, requests, and needs, contributing to a comfortable and welcoming environment.

Key Responsibilities :

Supervision & Leadership :

• Supervise and manage the daily operations of the concierge / front desk team.
• Create staff schedules, ensuring appropriate coverage for the front desk at all times.
• Train, mentor, and evaluate concierge staff to ensure consistent high-quality service.
• Address and resolve staff performance issues, providing coaching and feedback as needed.

Resident Services :

Communication :

Event & Activity Coordination :

Administrative Duties :

Quality Assurance :

Safety & Security :

Qualifications : Experience :

Skills :

Knowledge :

Personal Attributes :

Working Conditions :

This position is key to enhancing the quality of life for residents in an assisted living community, ensuring their needs are met promptly and efficiently while maintaining a high standard of service throughout.