Japanese Bilingual IT Technical Support NYC, New York-12388

Job Title : Japanese Bilingual IT Technical Support

Location : Midtown NY

Seeking a skilled and customer-focused IT Technical Support Specialist with a strong emphasis on troubleshooting and Japanese-English bilingual this role you will diagnose and resolve technical issues across hardware software and network systems while supporting both English-speaking and Japanese-speaking users. Your ability to think critically communicate clearly and resolve problems efficiently will be key to ensuring smooth IT operations and user satisfaction.

Key Responsibilities

Provide Tier 1 and Tier 2 technical support to end-users via phone email and ticketing systems

Troubleshoot and resolve issues related to desktops laptops printers mobile devices and network connectivity

Diagnose and resolve software and hardware problems across Windows macOS and common enterprise applications

Communicate effectively with both English-speaking and Japanese-speaking users translating technical concepts as needed

Escalate complex issues to senior IT staff or vendors ensuring timely resolution

Maintain accurate documentation of issues solutions and user interactions in the helpdesk system

Assist with system updates patches and routine maintenance tasks

Support onboarding / offboarding processes including device setup and account provisioning

Collaborate with cross-functional teams to improve IT support processes and user experience

Qualifications

Minimum 2 years of hands-on IT support experience with a strong focus on troubleshooting

Business-level proficiency in both Japanese and English (spoken and written)

Proficiency in diagnosing and resolving issues in Windows and / or macOS environments

Solid understanding of networking fundamentals (TCP / IP DNS DHCP VPN)

Experience with ticketing systems (e.g. ServiceNow Zendesk Jira)

Strong communication and interpersonal skills

Ability to work independently and manage multiple priorities in a fast-paced environment

Relevant certifications (e.g. CompTIA A Network Microsoft or similar) are a plus

Key Skills

Baan,English Language,Ideas,Access,Games,Application Management

Employment Type : Full Time

Experience : years

Vacancy : 1