Customer Service Agent

Job Description

Job Description

We are seeking a dedicated and detail-oriented Customer Service Agent to join our growing team. The ideal candidate will be responsible for addressing customer inquiries, resolving issues efficiently, and ensuring each client receives top-quality service. This role requires excellent communication skills, problem-solving abilities, and a strong sense of professionalism.

Responsibilities

Handle incoming calls, emails, and chat inquiries from customers.

Provide accurate information regarding products, services, and company policies.

Resolve customer complaints and concerns promptly and professionally.

Maintain detailed records of customer interactions and resolutions.

Collaborate with other departments to ensure customer satisfaction.

Follow company guidelines and procedures to ensure quality service delivery.

Qualifications

Qualifications

High school diploma or equivalent; associate or bachelor’s degree preferred.

Previous experience in customer service or a related role is an advantage.

Strong verbal and written communication skills.

Ability to multitask, prioritize, and manage time effectively.

Proficient in using computer systems, CRM software, and Microsoft Office Suite.

Problem-solving skills and a customer-first mindset.

Additional Information

Benefits

Competitive salary within the range of $47,000 – $52,000 per year.

Opportunities for career growth and professional development.

Comprehensive health, dental, and vision insurance.

Paid time off, including vacation and sick leave.

Supportive and collaborative work environment.