Customer Service Representative

Salesforce Experience Required

As a Customer Service Representative, you will act as the single point of contact for sales teams and customers throughout the order lifecycle, ensuring seamless communication and service delivery.

Responsibilities

• Coordinate closely with operations and manufacturing sites globally to ensure accurate and timely order fulfillment.
• Maintain detailed customer records and communications using Salesforce CRM.
• Process and monitor sales orders through the ERP system, preferably Microsoft Dynamics or other web-based ERP.
• Respond promptly and professionally to incoming phone calls from customers and internal stakeholders.
• Provide timely updates on order status, delivery schedules, and production timelines.
• Proactively communicate with stakeholders to address issues, delays, or special requirements.
• Submit routine reports to the Sales Operations Manager on order status, backlog, and service performance.
• Support internal process improvements related to customer communication and service efficiency.

Essential Skills

Pay and Benefits

The pay range for this position is $23.00 - $26.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chesapeake, VA.

Application Deadline

This position is anticipated to close on Aug 29, 2025.