Trade-Floor Tech Ops

Client Name : Akkodis

End Client Name : Wells Fargo

Job Title : Trade-Floor Tech Ops Citizen Only (#816515)

Location : Portland ME; Boston MA; Chicago IL; San Francisco CA

Work Type : Hybrid (1 3 days onsite / week)

Job Type : 12 18 Month Contract

Rate : $100 / hour on c2c / 1099

Notes : Must be a U.S. Citizen Must have a LinkedIn Page Must be able to speak Chinese

Must Have :

Domain knowledge of trading brokerage operations clearing settlement margin and risk - ideally familiarity with account lifecycle order flow P&L books and records reconciliations.

Strong analytical and troubleshooting skills - able to parse logs trace flows across services use debugging tools query databases interpret stack traces and reverse-engineer behavior.

Working experience in distributed system architectures microservices messaging / queue systems API integrations databases service dependencies.

Proficiency with SQL familiarity with data modeling and ability to write diagnostic queries.

Must have a LinkedIn Page

Must be able to speak Chinse

Role Overview

As a Technical Operations Specialist you will serve as the frontline investigator and troubleshooter for issues arising in our brokerage system - particularly in modules such as account opening deposits & withdrawals trading risk control and books & records. You will diagnose system problems trace root causes and provide clear reproducible evidence or workarounds before involving software engineering. You will act as a bridge between business operations and development ensuring smooth resilient operations and minimizing user disruption.

You will be expected to understand both the business domain (brokerage trading clearing) and technical architecture to drive efficient incident resolution continuous improvement and operational resiliency.

As proficiency grows the role may expand to more strategic responsibilities - automation tooling capacity planning architecture reviews operations design and bridging into product / engineering oversight roles.

Key Responsibilities

• Lead and support all technical integration efforts with new clients and third-party system vendors including API onboarding connectivity testing data mapping and validation of message workflows (e.g. account opening trading clearing market data and reporting). Ensure all integrations are technically sound compliant with internal standards and well-documented for operational support.
• Monitor triage and respond to operational alerts system anomalies and incident events in brokerage systems (accounting trading risk ledger settlement).
• Perform root-cause analysis and fault isolation for issues in account opening deposits / withdrawals order routing trade execution margin / risk modules and books & records.
• Reproduce issues in UAT environments and gather diagnostics (logs traces DB queries message flows) to help isolate whether the fault lies in data configuration service integration or external dependencies.
• Liaise with developers QA devops and product teams and provide detailed incident context (e.g. step-by-step reproduction evidence temporal correlation) to drive fast resolution.
• Lead or contribute to post-incident reviews (postmortems) identify systemic gaps propose and track mitigations or process improvement.
• Create maintain and evolve runbooks standard operating procedures (SOPs) troubleshooting guides dashboards and metrics to increase resilience and reduce future incidents.
• Participate in change review deployment validation and release readiness - validate that new builds or changes will not adversely impact core operations.
• Provide root cause and status updates to operations leadership and stakeholders.
• Escalate appropriately and coordinate cross-functional resolution when issue spans multiple domains or requires deeper engineering involvement.
• Occasionally handle high priority customer escalations (internal or external) - triage assist and communicate clearly.
• Stay current on domain knowledge (brokerage operations clearing regulatory constraints) and internal architecture.

Qualifications & Skills

Required / Core Skills

Preferred / Nice to Have

Metrics / Success Criteria

Key Skills

Culinary Experience,Restaurant Experience,Succession Planning,Customer Service,Hospitality Experience,Guest Relations Experience,Management Experience,Serving Experience,Shift Management,Computer Literacy,Restaurant Management,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1