Technology Specialist, NYC

Job Description

JDA TSG - Technology Specialist

Onsite presence required at JDA's NYC office Monday-Friday.

Location : New York, NY (on-site)

Salary Range : $50,000 - $65,000 per year

Overview

At JDA TSG , we provide innovative technology, automation, and process solutions to support global enterprises. We are seeking a Computer Help Desk Analyst to provide day-to-day technical support and maintain high operational standards for our New York City office. This is an onsite position reporting directly to the Director of Technology and supporting all local technology operations including hardware, software, asset management, and conference room systems.

The ideal candidate is polished, organized, and comfortable working directly with senior executives, including members of the C-suite and HR leadership. The position requires hands-on technical capability, strong communication skills, and accountability in a professional office environment.

Role Summary

The primary responsibility of this role is to deliver white-glove technical support to executive staff and visitors at the New York City office. This includes laptop and software troubleshooting, ownership of conference and office technology systems, hardware asset management, and general on-site assistance. The role requires professionalism, discretion, and a polished service-oriented approach when supporting executives and guests.

Additionally, this position will collaborate with the company's help desk team to resolve broader technical issues and contribute to enterprise support initiatives as skills develop. This structure provides an opportunity for growth while maintaining the core focus on delivering exceptional executive-level support experience in the NYC office.

Essential Functions

• Help Desk and User Support
• Provide Level 1 support for end users via ticketing system, phone, and in-person requests.
• Troubleshoot issues related to Windows, macOS, Microsoft 365, and Teams.
• Log, prioritize, and resolve tickets in accordance with company SLAs.
• Assist with onboarding and offboarding, including user account setup, device configuration, and software deployment.
• Coordinate with third-party vendors as needed for escalations or warranty claims.
• Support both macOS and Windows devices, including imaging, updates, configuration, and troubleshooting.
• Maintain consistent experience across both platforms while ensuring integration with company systems (Teams, SharePoint, Intune, etc.).

Conference Room and AV Technology

Asset Management

Required Qualifications

Preferred Qualifications

Work Environment

This position operates in a professional corporate office environment. The role routinely uses standard office equipment such as computers, phones, and video conferencing systems. Work is primarily sedentary in nature; however, the employee may occasionally be required to stand, walk, bend, or lift office products and supplies weighing up to 20 pounds.

Onsite presence required at JDA's NYC office Monday-Friday.

About JDA TSG

Since 2011, JDA TSG has partnered with global enterprises to solve complex business challenges through technology, process improvement, and talent solutions. Our core values-excellence, adaptability, and integrity-define how we operate and deliver measurable impact for every client engagement.

JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, gender identity, marital status, national origin, race, religion, sex, or any other characteristic protected by applicable laws and regulations.

Benefits and Perks :

JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.