Director, Account Management

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

The Director, Account Management leads a team that provides operational support to large IDN Health Systems customers. This role takes a proactive approach to managing customer relationships, analyzing operational metrics, and ensuring contract renewals are effectively supported. The Director of Account Management is responsible for understanding the operational needs of large health systems and how Cencora delivers value in this space.

Primary Duties and Responsibilities :

• Leads and develops a team of account managers to deliver exceptional operational support to large IDN Health Systems customers.
• Drives the proactive identification and resolution of operational challenges to ensure customer satisfaction and retention.
• Monitors and analyzes reports and data which are used consistently throughout Cencora for measuringoperational performance and customer satisfaction,and develops and implements / shifts strategies and removes barriers to ensure continued success of that profitability.
• Collaborates with internal teams to support contract renewals and ensure alignment with customer needs.
• Successfully develops relationships and works collaboratively with internal Cencora subject matter experts, as needed, toenhance operational support and optimize customer outcomes.
• Provides insights and recommendations based on operational metrics to drive continuous improvement and enhance the customer experience.
• Must be willing to travel as needed to business events such as customer meetings, industry & trade conferences, and national meetings.
• Performs related duties as assigned.

Experience and Educational Requirements :

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree program or equivalent combination of work experience. Normally requires a minimum of eight (8) years directly related and progressively responsible experience.

Minimum Skills, Knowledge, Ability Requirements :

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https : / / www.virtualfairhub.com / cencora

Full time

Salary Range

$100,700 - 155,100

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies :

Affiliated Companies : AmerisourceBergen Drug Corporation