Service Tech Lead

Scheck Hillel Community School, a large Orthodox Jewish community school located in sunny North Miami Beach, Florida is currently accepting resumes for an experienced full time Information Technology Service Tech Lead.

Scheck Hillel is a nationally recognized college preparatory and Jewish community school located in North Miami Beach, Florida.

Our well-rounded, rigorous, dual curriculum program serves over 1,300 students in PKT through 12th grade.

As a Blue Ribbon School of Excellence, we attract and retain a diverse faculty who demonstrate professional excellence with an unwavering commitment to delivering an education of unsurpassed quality, As a community school, we understand that our school isn't just about education, it's about the whole child.  The Service Tech Lead Level 3 supports students, faculty, and staff across a PK–12 learning environment.

This role is responsible for advanced technical troubleshooting, systems administration, infrastructure support, escalation management and team mentoring.

The engineer will work closely with the IT Director to maintain a stable, secure, and user-friendly technology landscape.

Must be agile and able to work in a fast-paced environment.

Key Responsibilities Provide Level 3 technical support for Windows, macOS, ChromeOS, iOS, and Android devices.

Lead the full help desk workflow and incident lifecycle.

Troubleshoot and resolve issues related to :

• Google Workspace for Education and Microsoft O365.
• Network connectivity (wired and wireless) Managed Print services, projectors, VoIP phones, A / V equipment, Smartboards and classroom technology.
• User accounts, permissions, and group policies administration.
• Server and virtualization environments (VMware, Hyper-V, WIN2019 – 2025 server) Manage and monitor ticketing queues; ensure timely resolution and escalation.
• Install, configure, and maintain endpoint devices, applications, and system updates.

Assist with administration of :

Strong knowledge of :

Strong project management capabilities Ability to support A / V, microphones, live streams, and hybrid events Ability to manage backup systems and continuity during failures Availability for occasional after-hours and weekend school events Experience with asset lifecycle management Key Characteristics :