Technical Account Manager

Position : Technical Account Manager (Managed Services)

Location : Smyrna, GA (On-site)

Type : Full-Time

Pay : $75,000 - $85,000 per year

• Must have experience working for a Managed Services Provider (MSP)

The Technical Account Manager (TAM) is a key member of the Client Services team, responsible for driving mutual relationship success with our clients. The TAM facilitates continual improvements in alignment between client present-state and our standard client framework. This includes client reviews, documentation, gap analysis, and strategic planning. The TAM also participates in onboarding, ongoing client meetings, and contributes to the development of our standards framework. Lastly, the TAM will also participate in Entrepreneurial Operating System (EOS) departmental Level 10 meetings, contributing to team health, issue solving, and the achievement of departmental and company goals.

Duties and Responsibilities :

Client Relationship Management

Standards & Compliance

Project Coordination & Initiative Management

Technical Leadership & Collaboration

Operational Excellence

Issue Resolution & Escalation

Qualification Requirements :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.