Full Time Teller - Fargo, ND - Time Square

The Teller represents Bell Bank to our customers in a courteous and professional manner and provides prompt, efficient, and accurate service in the processing of teller transactions in accordance with established policies and procedures.

Responsibilities

Teller Duties :

• Delivers exceptional customer service by engaging with customers in a professional, friendly, and efficient manner. Maintains a positive and welcoming environment, ensuring each customer interaction enhances their overall banking experience.
• Accurately processes financial transactions, fulfilling customer requests in a timely manner to ensure the highest customer satisfaction.
• Addresses customer issues and grievances as able. Escalates complex customer issues and seeks guidance when necessary to ensure accurate resolution and compliance with policies.
• Produces high quality technical work with strong attention to detail, ensuring accuracy with minimal errors.
• Knows what services Bell Bank offers and seeks opportunities to refer customers and / or non-customers to appropriate personnel / teams.
• Assists in creating a clean and professional environment by maintaining neat, uncluttered tills, teller lines, and customer areas.
• Maintains security and confidentiality of personal customer information.
• Completes annual trainings, including :
• Departmental trainings
• Security trainings
• Banking regulation trainings

Bell Bank Culture, Policy and Accountability Standards :

Education, Experience, and Other Expectations

Knowledge, Skills, and Abilities