Complaint Compliance Specialist (Specialist 3)

Complaint Compliance Specialist (Specialist 3)

Be part of something bigger! BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Job Description

Duties & Responsibilities

• Conducts review processes designed to ensure complaints conform to regulatory requirements and company policies and procedures
• Coordinates with MMS complaint handling sites to ensure consistency in complaint records and implements solutions and process efficiencies wherever possible
• Ensures appropriate correction and / or corrective action is initiated when applicable. Initiates, owns, or assists with internal audit and CAPA actions as they relate to complaint records and / or adverse event reporting
• Participates in complaint record remediation planning and execution when necessary
• Partners with other quality professionals to address complaint related issues identified throughout the organization
• Demonstrates positive principles of the BD WAY, such as : 1) Values : Our standards of behavior, 2) Leadership commitments : How we lead ourselves and our work, and 3) Mindset : The attitude we bring to our work
• May coordinate activities with others and / or perform other related duties and responsibilities, as assigned, in relationship to complaint handling and adverse event reporting
• Accountable for individual results and impact on teams.
• Shares experience and lessons learned with others to improve processes and procedures
• Acts as a technical specialist within complaint handling and adverse event reporting to mentor or train new associates to complaint handling, as required
• Reports status of assignments to his / her supervisor on a routine basis, and follows through to complete assignments through corrections of complaint records, and completion of CAPAs or audit actions
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments
• May perform other complaint handling / adverse event reporting related duties and responsibilities as assigned

Knowledge and Skills

Desired Qualifications

This position can be located out of any BD location in the United States.

For many roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, weekly testing for COVID-19 may be available instead of vaccination. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life's purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components is designed to support the varying needs of our diverse and global associates.

Becton, Dickinson and Company is an Equal Opportunity / Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.