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Patient Access Representative III-Per Diem-LOH

Patient Access Representative III-Per Diem-LOH

Endeavor HealthNaperville, US
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Hourly Pay Range :

19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights :

  • Position : Patient Access Rep III
  • Location : Linden Oaks, Naperville, IL
  • Per Diem
  • Hours : As needed

A Brief Overview :

The Patient Access Representative III is responsible for advanced patient access services, efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

What you will do :

  • Greet and assist patients in a courteous and professional manner during the registration process.
  • Perform advanced patient registration tasks, including handling complex patient registration scenarios.
  • Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
  • Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
  • Handle scheduling for specialized services, follow-up appointments, and more complex scheduling scenarios.
  • Verify patient contact information and confirm appointment details.
  • Collaborate with insurance providers and billing teams to address insurance-related issues.
  • Assist with resolving complex insurance verification cases and provide guidance to other representatives.
  • Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
  • Handle patient concerns and escalations, resolving issues effectively and providing.
  • Assist in training and mentoring newer patient access representatives and provide guidance on complex cases.
  • Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.

    • What you will need :

  • Associates Degree Health Administration Required
  • 2 Years Previous experience in patient access, healthcare administration, or a related field is required, with a minimum of 2-3 years of experience.
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    Patient Representative • Naperville, US