Product Line Manager, Service

Do you want to be part of a business that genuinely values entrepreneurialism innovation and individual accountability We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries.

Do you want to be part of a business that genuinely values entrepreneurialism innovation and individual accountability Wefocus on our customersand are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries.

Particle Measuring Systems (PMS) sets the standard for cleanroom contamination monitoring. With more than 60 patents we create the technology that enables our customers to make fact-based decisions improve process yields and comply with ever-changing regulatory requirements.

The Role

To continue and accelerate our growth we are looking for a Product Line Manager for our Service offerings who will focus on lifecycle revenue service portfolio creation attachement / renewal rates pricing and sales enablement to maximize customer value after the product sale.

Specific Job Responsibilities :

• Service Portfolio Strategy Lead the creation definition Define and management of the portfolio of service offerings (e.g. service contracts maintenance training remote support upgrades parts programs) with cross-functional stakeholders to maximize lifecycle revenue and customer value.
• Service Sales Enablement Partner with regional service and sales teams to develop go-to-market strategies pricing models tools and sales collateral that enable effective selling of service offerings.
• Customer Value Propositions Translate technical service capabilities into clear differentiated value propositions for customers focusing on uptime cost of ownership and performance outcomes.
• Commercial Execution Drive attachment rates (e.g. warranty-to-contract conversion extended service sales) renewal rates and service penetration metrics in collaboration with sales.
• Market & Customer Insight Gather and analyze customer feedback market intelligence and competitor benchmarks specific to services to inform portfolio decisions.
• Pricing & Profitability Develop pricing strategies for service offerings that balance competitiveness value and margin; monitor profitability of service contracts and adjust as needed.
• Service Innovation Identify opportunities for new or enhanced service offerings (e.g. digital / remote services predictive maintenance subscription models) aligned with customer needs and business strategy.
• Lifecycle Management Manage service products through their lifecycle from introduction and growth to renewal enhancement or phase-out.
• Collaboration with Operations Work closely with service delivery field service and operations teams to ensure feasibility scalability and quality of offerings.
• Metrics & Reporting Own KPIs specific to services such as service revenue growth attachment and renewal rates margin performance and customer satisfaction.
• Ensures production planning efforts are accurately forecasted and staged
• Use the voice of the customer to define product roadmaps that anticipate market requirements and create a competitive advantage.
• Develop business cases and requirements documents to justify and guide R&D efforts
• Inspire and drive the organization toward the common roadmap goals.
• Maintain a clear understanding of competitive space and each products value proposition
• Responsible for the creation and deployment of technical marketing sales information and collateral to field personnel and customers. Ensures accuracy and timeliness of collateral.
• Ensures optimal product lifecycle management of new and pre-existing products.
• Collaborates with a variety of functional areas such as sales engineering manufacturing and operations related to product management sustaining engineering and order fulfillment.
• Maintains customer communications and contacts thru an online CRM system.
• Works with MarCom on collateral and tradeshows related to the product line
• Administers and complies with all EH&S policies and procedures as set forth by Federal State and company directives.
• Performs other duties as assigned.

Qualifications :

The Nuts and Bolts

Location This role is based in Boulder Colorado and requires working on-site approximately 75% of the time. A hybrid schedule will be determined with the hiring manager. Relocation assistance may be available; however local candidates will be given priority.

2025 Benefits At-a-Glance

Our benefits package is provided through our parent company Spectris.

Pay Range

$91000 - 140000 depending upon experience

How we determine what we pay (compensation philosophy)

Particle Measuring Systems determines pay for positions using local national and industry-specific survey data for the Boulder Colorado area. We will evaluate external equity which is the relative marketplace job worth of jobs directly comparable to jobs within our company.

For new hires we try to make competitive offers between the minimum and around the midpoint of the range. This allows the new employee room for future merit increases during review cycles. There may be times when we will offer above the midpoint. The decision to do so will be based on the applicants level of experience education and specialized knowledge and skills. Additionally we consider the external market rate the amount we have budgeted internally and the compensation rates of the employees within the company doing the same position.

Particle Measuring Systems is proud to be an Equal Opportunity Employer.

Required Experience :

Manager

Key Skills

Electrical Design,Installation Maintenance Repair,Large Account Management,Learning Development,Corporate Development

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 91000 - 140000