Automotive Store Director

Automotive Store Director

Location : Veero Ford & Chrysler Dodge Jeep Ram Morris MN

About Veero Ford & Chrysler Dodge Jeep Ram

At Veero Ford & Chrysler Dodge Jeep Ram we believe that a great customer experience starts with great people. Our dealership is process-driven family-oriented and built on respect accountability and teamwork. We coach and support our employees daily providing ongoing training and opportunities for career advancement.

Whether you are starting fresh or looking for a better quality of life Morris Stevens County and Pope County are places you can plant roots and truly feel at home.

Relocation Assistance : For qualified applicants relocation support may be available and will be discussed during the interview process.

Job Type & Schedule

Job Type : Full-Time

Schedule : Monday to Friday (occasional Saturdays as needed)

Work Requirements

Ability to Commute : Morris MN (Required)

Work Location : In person

Compensation

Salary Range : $90000 $120000 per year (commensurate with experience and performance)

Relocation Assistance

Veero Ford & CDJR of Morris will offer relocation assistance for qualified candidates. This can be discussed during the interview process

Job Description

The Store Director oversees all day-to-day operations of the dealership across Sales Service and Parts. This individual ensures operational consistency department accountability and exceptional customer satisfaction. A key emphasis is placed on Fixed Operations performance including technician efficiency service advisor discipline and inventory management with minimal obsolescence.

This role requires a hands-on leader capable of driving results through process improvement interdepartmental coordination and a strong customer-first mentality.

Responsibilities

Sales Management

Oversee daily sales leads appointments and CRM utilization.

Track closing ratios and manage the used-car reconditioning process.

Support the Sales Manager in achieving monthly volume and gross profit goals.

Monitor sold-not-delivered and aging inventory reports weekly.

Fixed Operations Leadership

Service Department

Supervise RO dispatch and ensure balanced workflow.

Track technician productivity efficiency and effective labor rate.

Maintain high CSI through proactive communication and follow-up.

Ensure warranty timeliness accuracy and quality control.

Parts Department

Maintain accurate efficient inventory aligned with service needs.

Monitor parts aging weekly to minimize obsolescence.

Track and report obsolescence % RIM compliance and fill rates monthly.

Manage parts returns bin integrity and reconciliation with accounting.

Fixed Ops KPI Accountability

Track and analyze department metrics : hours per RO shop utilization parts gross % and absorption rate.

Drive improvement in retention CSI and overall profitability.

Cross-Department Coordination

Align Sales Service and Parts processes for internal ROs.

Monitor reconditioning turnaround and cost controls.

Strengthen interdepartmental communication for greater efficiency.

Customer Experience

Personally address escalated customer concerns.

Review CSI reports and online reputation weekly.

Reinforce consistent communication standards across departments.

Performance Management

Maintain department KPI dashboards and hold weekly review meetings.

Deliver weekly summary reports to the Dealer Principal highlighting performance issues and next steps.

Career Path

This position is structured as a succession-track role with mentorship and financial training designed to prepare the selected candidate for a General Manager position within the expanding Veero Automotive Group.

You will :

Participate in advanced GM-level financial and leadership training.

Be involved in strategic planning and cash flow discussions.

Qualifications

Minimum 5 years of dealership management experience with a strong Fixed Operations background.

In-depth knowledge of parts inventory management and obsolescence reduction.

Understanding of absorption labor gross and RIM / OEM systems (Ford & Stellantis preferred).

Proven leadership with excellent communication and organizational skills.

Hands-on data-driven manager who builds accountability across teams.

Why Join Veero Ford & Chrysler Dodge Jeep Ram

Leadership opportunity in a growing multi-brand organization.

Collaborative supportive and process-driven culture.

Professional development through executive-level mentorship.

Family-owned group with long-term career stability and growth.

Equal Opportunity Employer Statement

Veero Ford & Chrysler Dodge Jeep Ram is proud to be an Equal Opportunity Employer. We do not discriminate based on race color religion sex age national origin disability veteran status sexual orientation gender identity or any other protected characteristic.

Required Experience :

Director

Key Skills

Mechanic Experience,Brake Repair,Dealership Experience,GM Vehicles,Suspension Experience,Alignment,Auto Glass,Automotive Diagnostics,Automotive Repair,Service Technician Experience,Shocks & Struts,Automotive Service

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 90000 - 120000