Help Desk Support

Help Desk Support

Our client, a professional office environment in Winston-Salem, NC, is seeking a Help Desk Support to join their team. As a Help Desk Support, you will be part of the IT Department supporting the daily operations of the organization. The ideal candidate will have problem-solving skills, excellent communication abilities, and a customer-focused attitude which will align successfully in the organization. Job Title : Help Desk Support Location : On-Site in Winston-Salem, NC Pay Range : $24

What's the Job? Provide first-level technical support to end-users in person, via phone, and through email. Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and other office equipment. Install, configure, and maintain hardware and software systems. Manage user accounts, permissions, and access rights in Active Directory and other systems. Document support requests, resolutions, and updates in the ticketing system.

What's Needed? Associate degree in Information Technology or related field (Bachelor's preferred). 13 years of experience in a help desk or technical support role. Proficiency in Windows OS, Microsoft Office Suite, and basic networking concepts. Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira). Strong interpersonal and communication skills.

What's in it for me? Opportunity to work in a collaborative and fast-paced environment. Hands-on experience supporting a variety of hardware and software systems. Potential for ongoing professional development and growth. Engagement in meaningful work supporting organizational operations. Competitive pay rate aligned with industry standards. Upon completion of waiting period consultants are eligible for : Medical and Prescription Drug Plans, Dental Plan, Vision Plan, Health Savings Account, Health Flexible Spending Account, Dependent Care Flexible Spending Account, Supplemental Life Insurance, Short Term and Long Term Disability Insurance, Business Travel Insurance, 401(k), Plus Match, Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, Parent Company of : Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup (NYSE : MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.