GTP Senior Onboarding Project Manager

Overview

The project manager plays a crucial role in managing the client onboarding experience. This is an experienced level Global Transaction Payments position responsible for coordination between East West Bank and clients’ executives to deliver superior service and products. Project manager needs to be knowledgeable with the latest industry knowledge of treasury management products including trends, product capability, and documentation / agreements. Candidate will need to demonstrate the ability to work in a fast pace environment, analytical, detailed oriented, with strong communication skills – both written and verbal. Job functions may vary and other duties assigned based on business need.

Responsibilities

• Manage multiple project onboardings of complex and technical services (transmissions, Integrated Payables, Positive Pay, Application Programming Interfaces, and etc)
• Primary contact for internal and external clients relating to the status of onboarding – setup of customized service, account opening, training, go-live, and post implementation review
• Manage and maintain thorough documentation
• Complete assignments within service level timeframes, while satisfying policy and procedural requirements
• Meet with customers, both in person and video conference calls
• Resolve client requests and / or issues independently
• Provide best in class service to large commercial clients
• Provide feedback on trends and escalate when appropriate
• Participate in inter-department projects

Qualifications

Knowledge, Skills, and Abilities :

Education, Licensure, Year of Experience (and type of work experience) :

Preferred qualifications :

Compensation

The base pay range for this position is USD $86,000.00 / Yr. - USD $100,000.00 / Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.

East West Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Reasonable accommodations for disability are provided to applicants and employees in accordance with applicable law.