CUSTOMER REPRESENTATIVE I - 73004429

Customer Representative I

The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

Job Summary : This Internal Promotional position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include :

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Interviewing customers in person and / or over the telephone
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

Minimum Requirements :

Substitutions : Relevant education may substitute on a year for year basis for the required experience.

Preferences : Preference may be given to individuals with experience in negotiation techniques in a business setting.

Special Notes :

Salary : $38,759.88 - $48,181.08 / annually

Benefits : Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

Contact Information : Edward Luttrell, (904) 395-6114, Edward.Luttrell@floridarevenue.com.