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Front Desk Supervisor

Front Desk Supervisor

FasTemps, IncOntario, USA
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Job Description : Front Desk Supervisor

Position : Front Desk Supervisor

Payrate : $17.50

Shift : 4day work week : 2days (6am - 2pm) 2days (2pm - 10pm)

Reports to : [Hotel Manager / Assistant Manager]

Summary :

The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring guest satisfaction, and maintaining a high level of service. This role requires strong leadership, communication, and problem-solving skills, as well as a thorough understanding of hotel operations.

Responsibilities :

  • Supervise Front Desk Agents :
  • Train and mentor new Front Desk Agents.
  • Schedule and assign shifts to Front Desk Agents.
  • Monitor employee performance and provide feedback and coaching.
  • Address employee concerns and resolve any issues promptly.
  • Guest Service :
  • Ensure prompt and courteous service to all guests.
  • Handle guest inquiries, requests, and complaints effectively and efficiently.
  • Resolve guest issues promptly and professionally, escalating to management when necessary.
  • Actively seek opportunities to exceed guest expectations.
  • Operations Management :
  • Oversee daily front desk operations, including check-in, check-out, and guest registration.
  • Monitor and manage reservations, ensuring accuracy and availability.
  • Assist with room assignments and ensure guest satisfaction with room accommodations.
  • Handle cash transactions accurately and efficiently, ensuring compliance with hotel policies and procedures.
  • Team Leadership :
  • Motivate and inspire the front desk team to provide exceptional service.
  • Foster a positive and collaborative work environment.
  • Communicate effectively with all hotel departments.
  • Administrative Duties :
  • Prepare daily reports and maintain accurate records.
  • Assist with inventory control and other administrative tasks as needed.
  • Ensure compliance with all hotel policies and procedures.
  • Security and Safety :
  • Maintain a safe and secure environment for guests and employees.
  • Be knowledgeable about emergency procedures and be prepared to assist during incidents.
  • Adhere to all safety and security protocols.

Physical Requirements :

  • Ability to stand for extended periods of time.
  • Ability to lift and carry items up to 25 lbs as needed.

    • Skills and Qualifications :

  • Education : High school diploma or equivalent; Associate's or Bachelor's degree in Hospitality Management preferred.
  • Experience : Minimum [Number] years of experience as a Front Desk Agent or in a similar role.
  • Proven supervisory experience preferred.
  • Excellent communication and interpersonal skills.
  • Strong customer service orientation.
  • Proficiency in using property management systems (e.g., Opera, FOSSE).
  • Ability to work independently and as part of a team.
  • Strong problem-solving and decision-making skills.
  • Excellent organizational and time-management skills.
  • Knowledge of basic computer skills and software applications.
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