IT Help Desk Specialist

IT Help Desk Specialist

Who We Are

GT, a leading multi-physics CAE simulation software provider, develops a suite of integrated solutions that guides and accelerates the engineering transformation of today’s products in the transportation, power generation, and industrial equipment industries.

At Gamma Technologies, our people are the driving force behind our success. We are looking for IT Help Desk Specialist who shares our passion for authentic innovation, trusted partnerships, bold decisions and a relentless focus on customer success.

What You Will Do

The IT Help Desk Specialist is Gamma Technologies first line of technical support for its global end-users. The successful candidate possesses an aptitude for working with applications and systems to analyze, diagnose, and resolve technical problems with hardware, infrastructure, software, applications, databases, networks, and servers. Included in this role is a range of administration duties related to providing effective and efficient technical support. Support coverage spans Gamma Technologies Westmont, Illinois headquarters as well as remote users at satellite and home offices throughout the United States, France, Germany, Greece, India, and Spain.

Troubleshoot and resolve hardware, infrastructure, and software issues Take ownership of user problems

Follow up on the status of issues and communicate progress promptly

Stage, configure, deploy, and track new and existing personal desktops, laptops, and peripherals Identify user needs for IT hardware

Recommend appropriate hardware options for selection

• Drive IT new hire orientations and offboarding activities
• Provide specialized advice and training to users on the optimal use of computer equipment and software
• Manage well-defined department tasks Collaborate with team members and end-users on specifications for larger scale projects

Document IT service issues in the IT service management system Facilitate the identification of trends

Resolve recurring issues

Improve overall service delivery

Draft and publish support documentation Assist staff with requests for information

Provide training as needed

What You Will Bring

Excellent customer service orientation. Capable of effectively interacting with employees at all organizational levels and culture

Ability to work with vendors, resulting in consistently high satisfaction levels

What We Can Offer You

We’re an Equal Opportunity Employer, dedicated to creating an inclusive workplace for all

Applicants for this position must be currently authorized to work in the United States on a full-time basis

Gamma Technologies will not sponsor applicants for work visas now or in the future