Service Line

Job Description

Job Description

All team members are responsible for giving customers a great first impression of The Halal Guys. When a customer arrives at The Halal Guys, they must always receive a warm and sincere welcome, and as they depart, they should receive a heartfelt thank you.

Team Members should perform the following tasks with exemplary grace, thoroughness, efficiency, diligence and style :

Understand thoroughly and articulate with enthusiasm the details of The Halal Guys’ food menu and beverages

Anticipate what the customer wants and does not want

Know how and when to provide what the customer needs, wants and does not yet know they want, tactfully and with confidence

Take the extra step to turn good service into great service and make it an experience each customer will remember

Teach and lead other members of the service team

Act as the consummate host, always looking for ways to exceed our customer’s expectations

Maintain the cleanliness and neatness of the restaurant.

Responsibilities :

Accurately and efficiently completes all sales transactions

Ensure each customer receives outstanding hospitality in a friendly environment

Greeting customers courteously and explain the menu; knowledge of products

Portioning, plating and saucing orders to store standards

Assisting all team members with various daily duties and prep work

Ringing up orders, checking and expediting orders and maintain cleanliness of own station and certain areas of the restaurant

Maintain guest relations in the dining room, troubleshoot any problems that may arise during service

Promote the bran at catering and special events

Requirements :

Excellent phone etiquette

Reliable transportation to and from work

Positive, honest, patient and encouraging demeanor

Energetic, super friendly and a proactive team player

Ability to lift, bend, stoop, walk and perform other physical tasks for hours