Public Safety Communications Supervisor

Public Safety Communications Supervisor

Are you a seasoned emergency services Dispatcher ready to take the lead in ensuring public safety? Be the calm in the storm and the force behind the front lines. We're seeking a Public Safety Communications Supervisor to guide our dedicated team, oversee critical operations, and make a real difference in our community. If you have a strong background in emergency communications, proven leadership skills, and the ability to thrive in a high-pressure environment, apply today! West Allis residents receive an additional 5% on top of the hourly pay range!

Examples of Duties :

• Supervise the 911 Communications Center and daily operations of dispatchers
• Ensure timely and efficient response to calls for service
• Answer emergency and non-emergency calls for service
• Dispatch and track police and fire units
• Utilize software, technology, and other resources to assist sworn personnel in identifying and locating people and property
• Enter arrest warrants into the Crime Information Bureau (CIB) database
• Maintain accuracy and verification of warrant information
• Modify, supplement, and cancel warrant entries as needed
• Review police and fire call information for quality assurance
• Resolve concerns / complaints not requiring Command Staff involvement (approx. 80% of time)
• Monitor schedules to ensure minimum staffing levels and maintain efficient operations

Qualifications :

Benefits include : vacation accrual upon date of hire based on the vacation schedule; a sickness disability benefit plan; 9 paid holidays; eligibility for health insurance the first of the month following thirty (30) days of service with choice of a PPO Plan or High Deductible Health Plan (with optional participation in a Health Savings Account) both plans are contributory and cover the employee and his / her family; fully paid dental insurance covering the employee and his / her family, with eligibility the first of the month following six (6) months of service; a dual pension system comprised of the Wisconsin Retirement Fund