Client Service Representative
The CobblersMiami, FL, United Statesjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionCandidates must be at least 18 years of age. A high school diploma or equivalent is required. Applicants should demonstrate strong written, verbal, and organizational communication skills. The ability to type a minimum of 20 words per minute with accuracy is essential. Basic proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) is required.
We are seeking a highly motivated Client Service Representative who possesses exceptional written and email communication skills, along with the ability to manage multiple inquiries simultaneously. In this capacity, you will represent the company, delivering distinctive and innovative solutions to address customer questions, problems, complaints, or concerns.
Key Responsibilities :
- Cultivate relationships with clients to gain a deeper understanding of their specific needs and concerns.
- Respond to customer inquiries with professionalism, accuracy, and promptness.
- Efficiently navigate between various databases to retrieve information quickly and accurately.
- Fulfill requests and address questions for both internal and external clientele.
- Conduct inbound and outbound calls in a professional and courteous manner.
- Strive to resolve customer inquiries effectively, with a focus on achieving first-call resolution.
- Research internal systems to locate missing information and collaborate with relevant departments as necessary.
- Document customer interactions accurately and process claims in a timely manner.
- Engage in needs-based discussions to provide appropriate recommendations.
Qualifications :
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Client Service Representative • Miami, FL, United States