Virtual Financial Aid Officer (Remote)

Emphasys SoftwarePembroke Pines, Florida, US

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We are excited to speak to you about this opportunity. If you are interested in joining our growing team, please apply to this directly.

Who we are

At Aquila, we invest in category-defining B2B / B2G software companies globally, acting as a thought-partner, striving for the success of our companies in the long term. We are a well-managed, profitable company that operates like a startup with the financial backing of a parent company. For our people, this means limitless possibilities.

We are unapologetically unique, pivoting to respond to the needs of the multiple markets we operate in. We have ambitious goals, and we are looking for genuine contributors with integrity, energy, flexibility, and loyalty. We are investing in building future leaders who can take an idea and make things happen.

Who we need

For over 45 years, Fame has been a trusted partner to post-secondary schools. We recognize the challenges career school administrators face in managing their institutions, from streamlining operations to ensuring compliance with regulatory requirements. At Fame, we provide the support and tools needed to navigate these complexities and run academic institutions efficiently. Our student information systems, supporting tools, and Admission CRM Software, including powerful EDlumina, help simplify and streamline these processes.

Reporting to the Financial Aid Officer Team Lead, we are seeking a detail-oriented and knowledgeable Virtual Financial Aid Officer to support schools without an on-site financial aid presence. You will provide clear guidance on processes, assist with applications, and ensure students and families have timely access to accurate information. You will process and verify federal student aid eligibility, respond promptly to inquiries, and resolve issues with professionalism and care.

This is a remote-first role from anywhere in the US, with working hours aligning with the Eastern Standard Time zone.

Who you are

You are an experienced Financial Aid Officer and customer-focused communicator. You can clearly and patiently explain financial information to diverse audiences. You take pride in your attention to detail, analytical thinking, and ability to deliver excellent service under pressure.

Whats in it for you

Purpose. You want to support post-secondary institutions and students by ensuring the financial aid process runs smoothly and meets all regulatory requirements. As someone driven to make a difference and offer guidance, this is a rewarding opportunity to directly impact students ability to access funds and continue their education.

Stability. You want to join a long-standing, profitable, and growing company that values excellence, integrity, and long-term relationships. A place that prioritizes work-life balance with a full remote role that eliminates commuting time and costs.

Influence. This is a chance for you to be part of a newly established team and innovative team building unique proprietary software and processes to evolve the financial aid sector.

Professional growth. As part of Constellation Software, we provide access to continuous learning and career advancement opportunities. You will be supported through mentorship and development opportunities as you deepen your expertise and grow your impact.

How you will make an impact :

Service delivery and communication. You will provide exceptional customer service to schools, students, and families by promptly responding to inquiries and resolving issues. You will conduct financial counselling to explain aid estimates and offers, ensuring all stakeholders are informed throughout the process. You will communicate by email, phone, and virtual meetings, tailoring your approach to the preferences of each client and assigned school. You will independently manage relationships with schools, maintaining consistent support and responsiveness.
Regulatory compliance and eligibility. You will determine student eligibility requirements, application procedures, and deadlines in accordance with federal and state guidelines. You will ensure that appropriate documentation is requested, reviewed, and retained to support compliance. You will complete verification, process ISIR corrections, conduct C-Code reviews, and apply professional judgment where appropriate. You will ensure the accuracy and integrity of financial aid data and student records across all systems.
Aid processing and disbursement. You will prepare, certify, and process financial aid offers, including awarding, packaging, and monitoring disbursements. You will perform calculations, document results, and deliver timely, accurate disbursements of funds. You will ensure completion of Exit Counseling and other required communications for students, parents, and schools. You will submit and monitor required reports to the National Student Loan Data System (NSLDS) on behalf of institutions.
Collaboration and continuous improvement. You will participate in regular team meetings and contribute to a collaborative, cross-functional environment. You will assist in the development and refinement of financial aid policies and procedures and support knowledge sharing across the team. You will stay informed on evolving guidelines, systems, and best practices. As part of a new and growing team, you will contribute to shaping a supportive, high-performing culture.

Heres what you bring :

The experience. You have direct experience in financial aid administration, including packaging, certifying, disbursing, and performing calculations. You are proficient in financial aid management and student information systems and have experience navigating , NSLDS and COD.. You may be coming from an auditing firm with an in-depth understanding of compliance and regulatory standards for financial aid access.

The administrative skills. You are analytical, thorough, and customer-focused. You are organized, self-directed, and able to manage competing priorities with precision and calm. You are proficient in Microsoft Office applications and comfortable using multiple systems and databases to ensure accuracy and efficiency. You can comfortably switch between technology and manual calculations and processing as required.

The knowledge. You understand and stay up to date with federal and state financial aid regulations, including NSLDS reporting, eligibility determination, and verification processes. Familiarity with Fames Freedom, Freedom FinAid, Advantage, and Advantage FinAid applications is preferred.

The interpersonal skills. You have excellent verbal and written communication skills and can speak with authority and empathy on eligibility for financial aid. You can confidently interact with schools, students, and families, delivering clear, compassionate, and informative support and advice. You are a team player who thrives in a collaborative virtual environment. You are responsive, exercise sound judgment, and understand the importance of tone, timing, and clarity in every exchange. You value inclusivity and respect differing perspectives.

Why join?

Aquila is a division of Constellation Software Inc., one of the largest and most successful software companies in Canada and the most successful technology stock in Canada over the last 10 years [TSE : CSU].

Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. This is a place where high performance and hard work are rewarded, where leaders are grown, and where the best ideas win. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support.

We spend our days asking questions and challenging the status quo, manipulating our structure, roles, and internal operations in order to stay ahead in a competitive landscape.

If you share our growth mindset, relationship-focused approach, and high moral fiber, you will thrive at Aquila.

Apply now.

Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have most of the qualifications we are seeking and want to play an integral role in our success, apply to express your interest.

What you can expect from our interview process :

A virtual interview with a Talent Advisor to express your interest in the role and share your experience.

A virtual technical interview with the Virtual Financial Aid Officer Team Lead to review your financial knowledge, process orientation, and customer service approach.

A virtual interview with the Director of the Virtual Financial Aid Office to understand how your skills and knowledge align with the needs of our clients

A virtual interview with the CEO, FAME to explore how you fit with the role, the team, and our mission.

Aquila welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We are excited to speak to you about this opportunity. If you are interested in joining our growing team, please apply to this directly.

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Financial Aid Officer • Pembroke Pines, Florida, US