Customer Service Representative

Job Title :          Customer Service Representative

Reports to :        Club Manager

Status :                Full Time / Part Time / Non-Supervisor / Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet / meet potential members, providing a great customer experience.
• Handle front desk related tasks :

o   Answering phone calls in a polite and friendly manner to assist with questions or concerns.

o   Taking info calls and tours

o   Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.

Essential Behavior Requirements

Minimum Qualifications

Physical Demands

Benefits

Advancement Opportunities

Check us out on LinkedIn at : Planet Fitness - PF Baseline Fitness

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.