Front Office Coordinator

Patient Experience Coordinator

Reporting to the Clinic Manager, the Patient Experience Coordinator is the owner of the patient's first and last impression and front-office experience and delivers first-class customer service throughout the patient's physical therapy journey at Athletico.

The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization.

• Provide professional, friendly and compassionate service to all patients and physical therapy staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and billing.
• Manage clinic scheduling ensuring to match patient with the best clinician for their needs / injury as well as optimum patient flow.
• Provide new patient onboarding including facility tour, data gathering, and physical therapy staff introductions.
• Obtain verification of patient medical insurance information and manage patient insurance requirements and inform patients of insurance benefits and options for payments on account.
• On behalf of physical therapists, coordinates the communication of patient progress to physicians, nurse case managers, adjusters and attorneys.
• Assist with management of patient expectations based on clinical findings including frequency and duration of treatment, progression toward functional goals, and discharge planning. Serve as a contact for physical therapy post-care needs.
• Organizes cultural moments (e.g., patient's physical therapy goal celebrations) in concert with the clinical team to make sure all patients are recognized and appreciated.
• Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
• Provide general office, receptionist, and clerical support to assigned location.

High School Diploma or GED

Ability to read, write and speak English proficiently

Consistent with a standard office environment, noise level is low with little to no extraordinary environmental factors.

Salary

Minimum Salary / Wage : USD$ 15.00 Hr.

Maximum Salary / Wage : USD$ 23.50 Hr.