Shift Lead

JOB TITLE : Shift Lead

FLSA STATUS : Non-Exempt

JOB STATUS : Full Time

LOCATION : Site

REPORTS TO :

Site Manager or Assistant Site Manager (varies based on business need)

DIRECT / INDIRECT REPORTS :

None

EFFECTIVE DATE : 6 / 1 / 2025

Position Overview

The Shift Lead role at Spotless Brands is an operational support position designed to provide high performing team members with exposure to site operations and foundational leadership skills. This role is not a managerial position and does not carry decision-making authority or formal leadership responsibilities. The Shift Lead supports the Site Manager and / or Assistant Manager by ensuring effective execution of daily operations during assigned shifts. Responsibilities focus on maintaining operational standards, directing workflows, and supporting team productivity, safety, and customer service. As a key holder, the Shift Lead may assist with opening and closing procedures under the guidance of site leadership.

This position is ideal for individuals seeking to develop hands-on operational experience and prepare for potential future leadership opportunities. The role emphasizes execution, team support, and operational oversight – without involvement in staffing decisions, disciplinary actions, or strategic decision-making.

Essential Functions (Other Duties as Assigned)

• Supports site leadership by executing assigned operational tasks; does not participate in managerial decision- making or formal leadership duties
• Provide direction to team members during shifts as delegated by site management, ensuring adherence to established procedures and standards
• Escalate all staffing, customer service, or operational issues requiring judgement or discretion to the Site Manager or Assistant Manager
• Greet and engage customers with professionalism and enthusiasm, promoting membership programs and special promotions
• Demonstrate and maintain in-depth knowledge of car wash packages, pricing, promotions, and processes
• Safely operate and train others on the use of car wash equipment and chemicals
• Monitor and guide vehicle entry and exit procedures to ensure safe, damage-free customer experiences
• Delegate team members to appropriate workstations and monitor for efficiency and quality output
• Assist in maintaining cleanliness and upkeep of the facility, including vacuum stations, equipment rooms, restrooms, and outdoor areas
• Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag / station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment
• Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
• Conduct quality control checks on both interior and exterior cleaning standards
• Assist with opening and closing procedures strictly per company protocols; financial handling and site security are performed under management direction
• Serve as a keyholder; assist in opening / closing procedures including securing the site
• Address customer issues or escalate concerns to management as needed
• Model and enforce adherence to company policies, safety procedures and operating standards
• Perform other duties as assigned to support site operations

Education and Experience

Knowledge, Skills, and Abilities

Knowledge

Skills

Abilities

Physical Requirements

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.

Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email promptly.

Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use E- Verify to check employment eligibility : https : / / www.everify.gov / sites / default / files / everify / posters / EVerifyParticipationPoster.pdf and https : / / www.e-verify.gov / sites / default / files / everify / posters / IER_RightToWorkPoster%20Eng_Es.pdf

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.