Director of Industrial Service Operations

Director Of Industrial Service Operations

RD&S is adding a Director of Industrial Service Operations to our team! The Director of Industrial Service Operations is the head management role within the industrial refrigeration field service operations team. In their role they are overseeing the regional field service management team and technical managers with their daily business operations. This position will develop and implement the industrial field service plans within the Business Unit, and will also drive service department policies and technician development plans with the regional service managers. The position reports to VP of Service.

Key Responsibilities

The Director of Industrial Service Operations is accountable for providing operational strategy and management for the organization's regional service processes including :

• Primary management liaison with the engineering and project management team on operational issues within the business segment.
• Responsible to track and communicate backlog priorities to the leadership / key stakeholders for review and actions
• Providing full staffing and management plans for the field service functions within the service organization, including system commissioning technicians
• Driving field service program best practices and use of service software / tools
• Developing and implement training / mentoring plans for the service managers
• Setting goals and objectives for service managers and service team members for achievement of operational results
• Driving a customer focused service strategy to drive organic business growth

Skills, Knowledge and Expertise

The ideal candidate will have :

Benefits

Eligible for healthcare benefits on Day 1 of employment :

Employer matched 401(k) saving plan (with Roth option)

Weekly paycheck

Generous paid holiday schedule (11 days per year)

Paid time off (vacation + sick time)

Access to a variety of Learning & Development programs

Employee Referral Bonus Program

Tuition Reimbursement

EOE Disability / Veterans

About RD&S

Refrigeration Design & Service, Inc. (RD&S) is a design / build industrial refrigeration contracting firm based in metropolitan Philadelphia. We provide a full line of services to meet the needs of the industrial refrigeration marketplace. From its beginning as a local company, RD&S has grown to become an international team noted for excellence in meeting our customer's needs. Our unique ability to design, fabricate, and construct site built or skid mounted industrial refrigeration systems sets us apart from other industrial refrigeration design / build firms and ensures on-time delivery of a superior product, designed, engineered and constructed by our in-house team of experts. At RD&S, we have two main goals : First and foremost, we want to be our customers' single source supplier of refrigeration services; Second, we seek to set the industry standard for quality and service.