IT Technical Support Specialist

Position Overview

ES3 is hiring Technical Support Specialists to join our IT Help Desk team. This role offers hands-on experience supporting a wide range of computer, network, and communication systems in a dynamic engineering environment. You'll work directly with end-users across multiple ES3 locations, gaining exposure to modern technologies and professional IT workflows.

Position Highlights

• Support Windows, Mac, and Linux client operating systems and hardware
• Assist / support O365 applications (Outlook, Teams, Word, Excel, PowerPoint, etc.)
• Monitor and respond to antivirus and malware alerts
• Provide support for VPN and ZTNA applications
• Adobe Acrobat, Engineering Applications and Software, Internal ERP System
• Work with virtual machine hosts and clients
• Troubleshot and support VOIP communications and web-enabled conferencing systems
• Maintain and support print services across the organization
• Collaborate with over 200 engineers, scientists, and technicians across ES3's facilities
• Coordinate resolution of help desk tickets and escalate complex issues to senior IT staff
• Operate from a private office in a modern work facility with access to current technologies
• Participate in limited travel opportunities as needed

This position is based on site at ES3's Layton Engineering Office and supports staff across all ES3 locations, including facilities in San Diego, CA; Warner Robins, GA; Midwest City, OK; Jacksonville, FL; Abilene, TX; and Clearfield, UT.

Required Education and Availability

Helpful Experience and Skills

Additional Requirements

Key Competencies

Compensation and Benefits

ES3 offers an enriching and rewarding environment for part-time staff, including :

We've found that staff who participate in our retirement plan are more engaged and aligned with our company culture. ES3 is committed to helping our employees retire with dignity.