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Program Manager
Program ManagerMonster jobs • Chelmsford, MA, US
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Program Manager

Program Manager

Monster jobs • Chelmsford, MA, US
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Program Manager (Jr. Level) - $65-$85K

Job Summary : Work Schedule Monday thru Thursday

Primary connection between our company and the customer and directs every aspect of assigned programs. The Program Manager will be responsible for overall customer management and satisfaction including quotations, delivery, quality, flexibility, communication, and responsiveness. The person in this role will also be responsible for order management, customer agreements, revenue achievement, business issue resolution, and overall business development

Duties / Responsibilities :

  • Ensures that performance on key business metrics achieves business objectives
  • Ensures performance on key customers satisfaction metrics achieves customer objectives
  • Coordinate customer priorities with factory priorities
  • Proactively provide feedback on opportunities for continuous improvement
  • Interfacing with customer at a high level and being able to successfully manage key revenue programs
  • Ensure that all orders deliver the desirable outcome to our customers
  • Performs other related duties as assigned.

Required Skills / Abilities :

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent sales and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software.

    • Education and Experience :

  • Bachelor’s Degree
  • 3 or more years of Manufacturing Program Management experience
  • Contract manufacturing knowledge in electronic assembly or integration
  • High level computer skills are required, including extensive experience with MS Excel
  • Position requires candidate to be a U.S. person as defined in 22 CFR 120.62 (U.S. Citizenship or Resident Alien Status).

    • Physical Requirements :

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
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    Program Manager • Chelmsford, MA, US

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