Practice Manager

About Derma Health Institute

For over 19 years, Derma Health has been a trusted name for advanced aesthetics and skin care treatments in the Phoenix metro area, driven by a simple but profound mission : to uplift, inspire, and encourage you to be your best self. We pride ourselves in excellence and in order to deliver that excellence, we continuously educate our staff in the most advanced procedures and techniques to ensure optimal outcomes. You will be part of a strong, positive company culture, where we continually work to create an environment of trust, respect, and excellence.

About the role

The Practice Manager drives operational excellence, sales, and profits using Derma Health systems and processes in their assigned location.

Direct Reports : Providers, Aestheticians, Front desk Administrators

What you'll do

Coach and mentor clinic team to deliver an exceptional patient experience while achieving or exceeding sales and profit goals.

Achieve maximum productivity through effective scheduling (staff and patient) and team leadership to ensure all team members meet and / or exceed productivity goals.

Adhere to Derma Health systems, standards, and state regulations.

Conduct consultations following Derma Health guidelines.

Maintain an optimal customer experience, which results in long-term retention of patients. Resolve patient issues promptly according to Derma Health guidelines. Identify trends and anticipate needed changes.

Lead the team in flawlessly executing all sales strategies and tactics :

Execute outbound call campaigns, e.g., Brilliant Distinctions, unused services, etc.

Plan and execute clinic events to drive revenue

Identify opportunities for increased revenue

Manage referral program

Successfully communicate and execute on monthly promotions

Ensure all HR policies are followed, e.g., labor laws, handbook procedures, etc. Maintain a proper staffing level with minimal voluntary churn.

Manage performance using performance management tools providing guidance and feedback to the team. Develop and deliver performance reviews to all team members (e.g., 90-day, annual).

When necessary develop Performance Improvement Plans holding team members accountable to standards.

Be the clinic Derma Health culture role model and ensure that all team members act accordance with the cultural parameters.

Ensure all new hires complete their appropriate training before providing service to patients, through coaching, identify ongoing training needs.

Manage and support communication from Corporate meetings and integrate changes.

Plan and conduct daily huddles and monthly clinic meetings.

Complete all reports and administrative duties on time.

Qualifications

Bachelor’s Degree in Business or equivalent experience required

Minimum of 2 years in management and sales experience, including :

Proven ability to motivate a team to achieve goals

Driving sales and profit execution

Experience in the medical services or retail industry preferred

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