Program Coordinator - Membership - Yarrow

Job Description

Job Description

POSITION SUMMARY :

The Program Coordinator will act as lead staff for facility and department during shift hours and when the department supervisors are not in the facility. The Program Coordinator should have outstanding interpersonal and verbal communications in order to drive association and branch objectives of improving acquisition and retention of members, the ability to learn in a fast-paced environment, the ability to work in a team setting with both staff and volunteers, and the vision to see new opportunities and respond to them. They should strong technology experience, including excel, database and word programs, have the ability to apply creative problem-solving to ensure member satisfaction and retention, and have the ability to respond to safety and emergency situations.

ESSENTIAL FUNCTIONS :

• Building and fostering relationships with new and current members, supporting program directors, and assisting and providing additional leadership to the Membership Team.
• Work with Membership Team to recapture cancelled memberships, unsuccessful membership billing, future expiring credit cards and memberships that are set to renew / terminate.
• Conducts periodic internal membership campaigns sales efforts and supports externally at community events.
• Responsible for quality control and reporting membership activity; sales, terms, holds, etc.
• With the support of YMCA Leadership, directs, creates Welcome Center schedules, hires, and assists with the management of day-to-day Membership operations.
• Responsible for training and ensuring all membership staff have current and accurate program information available at the membership desk, as well as promoting online registration to staff and membership.
• Assisting members and guests with questions about our Y and helping with membership sales, program registration, cancellations and / or membership account changes.
• Contributes to membership sales by driving the membership sales process, giving facility tours, conduct membership calls, setting appointments, providing information about Y membership and programs, and connecting members with the appropriate program director.
• Proficient in the membership management software (Daxko Operations) and Microsoft Programs / Applications and relevant program applications used operations.
• Lead frontline staff for all member related concerns including coaching and scheduling.
• Ensures that frontline staff adhere to department operating procedures, guidelines, Code of Conduct.
• Supports and assist in Y activities and special events as assigned by the YMCA Leadership.
• Participates in the Y's Annual Campaign, both staff and Member Campaigns.
• Attends community events, represents the YMCA in community initiatives under the direction of YMCA Leadership.
• Keep supplies stocked at all times and report to supervisor of supplies that need to be ordered.
• Assists Program Directors in all departments with day to day program needs.
• Acts as Manager on Duty as scheduled and when directors are not on site.
• Demonstrates strong work ethic and initiative

YMCA COMPETENCIES (Team Leader) :

Mission Advancement : Models and teaches the Ys values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.

Collaboration : Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors' communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.

Operational Effectiveness : Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.

Personal Growth : Shares new insights. Facilitates change; models' adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

QUALIFICATIONS :

WORK ENVIRONMENT :