User Experience Designer (Level III)
Location : Charlotte, NC
Engagement Type : Contract Role
Here’s what you’ll be doing :
- Simplifying Complex Interactions : Reimagining intricate setup and customization tools—originally crafted for large-scale organizational clients—and transforming them into intuitive, workflow-driven experiences for smaller to medium-sized business markets.
- Streamlining Workflows : Translating complex configuration processes into simplified, guided experiences suitable for a broader audience (e.g., guided setup procedures, question-and-answer forms, intelligent default settings).
- Fostering Collaborative Evolution : Working closely with product strategists, engineering teams, and fellow design professionals to evolve sophisticated systems into modular, reusable interface components.
- Ensuring Adaptable Design : Designing and documenting responsiveness across various display sizes, prioritizing mobile-first interactions without compromising functionality.
- Deconstructing Requirements : Breaking down intricate configuration needs into scalable user experience logic, balancing automated processes with customization capabilities.
- Producing Design Artifacts : Creating preliminary layouts, user navigation paths, interactive prototypes, and final user interface elements that clearly communicate intended interactions.
- Leading Design Initiatives : Guiding or contributing to design workshops or collaborative sessions focused on system simplification and user onboarding.
- Leveraging User Research : Partnering with user research specialists to validate assumptions with actual users and iterate on designs efficiently.
- Championing Consistency : Advocating for design system adherence while also contributing to its ongoing development based on the evolving needs of smaller business clients.
Here’s what our ideal candidate has :
Over 5 years of experience in User Experience or Product Design, with a proven track record in business-to-business software-as-a-service (SaaS) or platforms with extensive configuration options.Experience designing initial user setup flows, guided configuration wizards, or question-based configuration interfaces.A deep understanding of adaptable design patterns, mobile user experience considerations, and component-based design systems.Ability to abstract complex systems into clear cognitive models and user-centric flows.Proficiency in leading design software, along with experience documenting user experience specifications for developer handoff.Strong collaborative skills within multidisciplinary teams, especially when working with product managers and engineers.Experience with iterative development methodologies.Bonus Qualifications :
Background in service design, systems thinking, or projects focused on transforming user experiences for the small-to-medium business sector.Education :
Bachelor’s degree in Human-Computer Interaction, Design, User Experience, or a related field (or equivalent professional experience).Advanced user experience training or certifications in systems thinking or enterprise-level user experience is a plus.