PCC General Offices Bilingual (English and Spanish)

Overview

The Patient Care Coordinator (PCC) at Western Dental serves as the key liaison for our patients ensuring a seamless and welcoming experience from the moment they this role the PCC will greet patients warmly introduce them to our office coordinate treatment services and cultivate lasting relationships. Collaborating closely with the Business Manager the PCC must possess exceptional communication skills a genuine passion for outstanding customer service and a talent for sales. The ultimate goal of the Patient Care Coordinator is to make every patient feel valued and at ease delivering the Ultimate Patient Experience during each visit to our offices.

Bilingual Spanish-English skills required.

Responsibilities

Essential Functions :

• Set and achieve personal sales goals while supporting the goals of the team.
• Greet patients in a timely professional and engaging manner.
• Introduce new patients to the office and staff.
• Provide patient consultations and communicate information about recommended treatments.
• Discuss cost of service insurance coverage and payment options with patients
• Build lasting relationships with patients by contacting them to follow up on visits to suggest new or alternative treatments.
• Nurture the patient relationship to encourage patient retention.
• Work as a team player to ensure each customer receives the best service possible.
• Supports strategic local marketing initiatives that help drive brand awareness and new patient growth.

Qualifications

Qualifications :

Skills and Abilities :

Work Environment and Conditions :

Key Skills

Administrative Skills,Time Management,Diplomatic Skills,Listening Skill,Languages Fluency,Organizational Skill,Pressure Management,Discipline Skills,Communication,Relationship Management,Client Services,Flexibility,IT Skill,Orderly Condition,Secretarial Skill

Employment Type : Full-Time

Experience : years

Vacancy : 1