Operations Manager

Operations Manager

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion.

Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.

Position Overview

DH Pace Company, Inc. in Seattle, WA aspires to hire an Operations Manager who will actively manage our Commercial Operations Department. As the Operations Manager, you will manage the Seattle commercial installation and / or service departments which perform commercial work in the Seattle Metropolitan area. Product knowledge NOT required, however, experience managing a service or installation team responsible for servicing or installing mechanical and / or electrical products and / or equipment in homes is preferred.

Pay range starting at $100,000 based on experience

Responsibilities

• Responsible for managing daily commercial service or installation department operations of garage doors performed throughout the Seattle Metro Area by our skilled teams
• Will have department Budget and P&L responsibility with the expectation of effectively controlling labor and material costs
• Manage and directly assist with employee job scheduling, dispatching and provide assistance with technical / mechanical trouble-shooting / problem solving to ensure customer commitments are properly executed and expectations are met
• Effectively communicate with customers ensuring the highest quality customer service is always provided while managing job in a fashion that's below budget and profitable
• Monitor manpower, workload, employee performance and develop, train and hire service technicians and installers, office administrative personnel and interns / management trainees with a focus on improving individual performance of all staff you manage through daily, monthly and annual performance reviews
• Other responsibilities as assigned

Qualifications

Benefits

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities