Business Operations Manager

Hybrid Administrative Coordinator

How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our mission, you too can be part of our transformation across the enterprise.

Regular Full Time

The base pay scale for this position is $84,000.00 - $127,875.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to : scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What You Will Be Doing

Administration :

• Organize and plan all Service Line committee meetings at the direction of the Chief Administrator and / or Director, maintaining minutes and communicating follow ups and next steps
• Develop agendas, plan, and lead Service Line Office Manager meetings with Director
• Assist with oversight of academic calendar, physician call schedules, and events
• Ensure appropriate coordination of resident, fellow, and attending time / schedules
• Function as a liaison between the service, hospital administration and other hospital departments
• Monitor daily departmental operations ensuring excellence in care and thorough compliance with hospital policies, procedures and practice standards
• Regular review dashboards and key performance indicators (KPIs) / metrics to proactively identify areas of opportunity for improvement; share and educate office staff on KPIs
• Assist Physician offices with service recovery and patient experience escalation when required
• Assist departmental leadership in the preparation of presentations as needed
• Complete other administrative tasks and projects as needed
• Partner with Departmental leadership with the preparation and analysis of performance metrics, budgetary and service reports

Physician Office Management :

Marketing and Public Relations :

Education :

Requirements :

Non-Discrimination Policy : Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.