Call Center Associate

Hand & Stone - 4750 S Florida Ave - Lakeland, FLLakeland, FL, US

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Job Description

Benefits :

401(k) matching
Dental insurance
Employee discounts
Flexible schedule
Free uniforms
Health insurance
Paid time off
Training & development
Vision insurance

Hand and Stone is seeking customer service professionals in the Lakeland area who are open to working in a call center environment that are able to interview immediately. Our call center is open 7 days a week. We are targeting customer service professionals with great communication and computer skills. Skill sets that we are open to are Call Center, professional customer service (office, admin, receptionist, front desk, etc), retail or face to face customer service. You are a critical link in ensuring that our customers' booking experience is nothing other than OUTSTANDING!

The primary Qualifications and Requirements of this role include, but are not limited to :

Provide excellent customer service to members / guests

Assist in booking appointments, confirmation calls, client profile questions etc.

Receiving inbound calls assisting customers

No Sales involved

Promote health / wellness benefits of massage therapy

Maintain a professional and clean work environment & appearance

Positive, energetic attitude

Team player

Perform various other duties as assigned

Whats in it for you?

Medical, Dental, Vision & Accident Insurance (

based on full time or part time employees)

Paid Vacation (

full time employees)

401k offered

Flexible schedules

Professional and safe work environment

Employee discounts

Opportunities for employment growth within company

Job Requirements :

Excellent personal appearance, good verbal and written communication skills.

Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest

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Call Center Associate • Lakeland, FL, US